These Early Access Terms set out important conditions that apply to your use of the Service while your account is in early access, in addition to our Terms of Service (the “Main Terms”). Please read this page carefully. It contains conditions that affect how you can rely on the Service, including that you must not treat it as your sole system of record.
Capitalised terms not defined here have the meaning given in the Main Terms. “Wondertree”, “we”, “us” and “our” mean Wondertree Studios Pty Ltd (ACN 699 886 498, ABN 82 699 886 498) of Level 10, 387 George Street, Sydney NSW 2000, Australia.
1. What “early access” means
1.1 OneForce Care is under active development. We release new features, change existing ones, and fix issues on an ongoing basis, often more frequently than a fully mature commercial product. “Early access” means you are using the Service at this stage of its development, ahead of it reaching a fully stable, feature-complete general release.
1.2 We tell you this plainly because it changes how you should use the Service: with independent verification and your own record-keeping alongside it, not instead of it.
1.3 Early access applies per account, not to the product as a whole. Your account is in early access if we have told you it is, or if you subscribed while our early access programme was open and we have not since told you that your account has moved to general availability. Other customers may be on general availability while you are not, and the reverse. If you are unsure which applies to your account, ask us and we will confirm it in writing.
1.4 These Early Access Terms stop applying to your account, or to a specific feature, when we tell you it has moved to general availability under Section 9. From that point the Main Terms alone govern it.
1.5 No fees apply during early access. While your account is in early access, no Fees are payable for the Service unless you have separately agreed to a paid plan in writing. Section 9 explains how a paid plan can begin.
2. Not your primary or sole system of record
2.1 You must not rely on OneForce Care as your primary or sole system of record for any information you are legally, contractually or operationally required to keep, including:
- rosters and shift schedules;
- timesheets and worker attendance records;
- pay calculations, payslips and payroll records;
- participant records, support plans, consents and case notes;
- incident records and anything you may need to give the NDIS Quality and Safeguards Commission;
- NDIS claims and claiming history; and
- invoices and financial records.
2.2 You must maintain an independent record-keeping process, separate from OneForce Care, for the information above. This might be your existing payroll system, accounting software, a shared drive of exports, or another system you already use. If OneForce Care is unavailable, loses data, or produces an incorrect output, your independent records are what you fall back on to meet your legal and operational obligations.
2.3 This obligation exists regardless of how the Service is described elsewhere (for example, in marketing materials or onboarding communications) and applies for as long as your account is in early access.
2.4 Your NDIS record-keeping obligations, commonly at least 7 years and sometimes longer, are yours alone. Our retention timelines are shorter than that on purpose, and Section 11 of the Main Terms explains how to get your data out and why you should not treat the Service as your archive.
3. Verify every output before you rely on it
3.1 Every output the Service produces is a draft for your review, not a final, authoritative record, until you have checked it. Before you use, act on, pay, or lodge any of the following, you must independently verify it is correct:
- (a) rosters, before publishing them to workers or relying on them for scheduling;
- (b) timesheets, clock-in and clock-out records and travel distances, before treating them as the record of hours worked or kilometres travelled;
- (c) pay calculations, before paying any worker;
- (d) cancellation charges and notice assessments, before charging a participant’s plan;
- (e) invoices, before sending them to a participant, plan manager or funder;
- (f) NDIS claims or exports, before lodging or submitting them; and
- (g) incident categorisations and reporting deadlines, before relying on them for a notification to the NDIS Commission.
3.2 This obligation is in addition to, and does not replace, Section 16 of the Main Terms (Disclaimers). It applies with particular force during early access because features, rules and calculations are more likely to be incomplete, misconfigured for your circumstances, or still being refined.
3.3 Verification is not a formality we expect you to skip. If an output looks wrong, it may be wrong. Tell us, and do not lodge it in the meantime.
4. Features may be incomplete, contain errors, or change
4.1 During early access, features of the Service:
- may be incomplete or only partially built;
- may contain errors, bugs or inaccurate calculations;
- may behave inconsistently between updates;
- may change materially, be renamed, or be removed, without notice; and
- may not reflect the latest award variation, NDIS price guide update, or regulatory change at all times.
4.2 We aim to fix issues we become aware of promptly, but we do not guarantee any particular feature will remain available, unchanged, or free of errors during early access.
4.3 Where we change a setting that affects how your workers experience the product, for example whether a worker must be on site to clock in or how early a shift can be started, the change takes effect on your configuration. Review your settings after we announce a change, because a default we choose is not a decision you have made.
5. Data may be lost; availability is not guaranteed
5.1 As set out in Section 15 of the Main Terms, we do not offer an uptime guarantee, service level agreement, or guaranteed recovery time while your account is in early access. Outages, degraded performance, bugs affecting data integrity, or data loss may occur, including without notice.
5.2 Export your data regularly. Use the export tools provided in the Service to keep your own copies of rosters, timesheets, participant and worker records, documents, invoices, and any other Customer Data that matters to your business, at a frequency that reflects how much you would lose if the Service became unavailable or data were lost. Section 11 of the Main Terms lists what you can export and how, and commits us to producing a full export for you on request at no charge if the self-service tools do not cover it.
5.3 We take reasonable steps to back up the Service, as described on our Security page, but those back-ups exist to help us operate the Service reliably. They are not a substitute for your own independent records under Section 2, and they are not a customer-facing archive.
6. Support and telling us when something is wrong
6.1 Support during early access is by email at hello@oneforce.com.au and through the help and issue board inside the Service, during business hours (9:00am to 5:00pm Sydney time, Business Days). We aim to acknowledge a report on the next Business Day, but response and resolution times are not guaranteed during early access.
6.2 Reporting problems is genuinely useful to us and to every other provider using the Service. If something is wrong, unclear, or slower than it should be, tell us. A short description of what you did, what you expected and what happened is enough.
6.3 If you believe an output is incorrect in a way that affects money, pay, or a claim, say so explicitly when you report it, so we can prioritise it accordingly.
7. What early access does not change
Early access relaxes our commitments about availability, completeness and service levels. It does not relax anything about how we handle your data. While your account is in early access:
- our Privacy Policy applies in full;
- our Data Processing Addendum applies in full, including subprocessor change notice, breach notification within 72 hours of confirming an eligible breach, audit rights, and return or deletion of your data on exit;
- our security measures and Australian data residency commitments apply in full;
- you own your Customer Data, and we will not use it to train, benchmark or improve products for other customers; and
- your rights under the Australian Consumer Law are unaffected (Section 11 below).
8. Feedback
8.1 We welcome feedback, bug reports, and feature suggestions about the Service (“Feedback”), and we may ask for it directly, for example through in-app prompts or support conversations.
8.2 If you give us Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, incorporate, and act on that Feedback to develop and improve the Service, without any obligation to you and without attributing it to you, unless we separately agree otherwise in writing. You are not required to give us Feedback, and giving Feedback does not entitle you to any fee, credit, equity, or ownership in the Service.
8.3 Please do not include participant or worker personal information in Feedback where a description would do. If a screenshot is the clearest way to show us a problem, send it, and we will handle it as Customer Data under our Privacy Policy.
9. How early access ends, and how pricing starts
9.1 Early access is a phase, not a permanent arrangement. We may, on reasonable notice to you:
- (a) move some or all customers, or specific features, from early access to general availability, at which point these Early Access Terms cease to apply to the relevant account or features and only the Main Terms apply;
- (b) introduce pricing, service levels, or support commitments as part of that transition; or
- (c) end an early access programme or a specific early access feature.
9.2 We will not start charging you without your agreement. If we introduce pricing that would apply to your account, we will give you at least 30 days’ written notice of the plan and the price before it would take effect, and your account will not move onto a paid plan unless you accept it. If you do not accept:
- (a) you may continue on any free tier we then offer, if one is available to you;
- (b) you may terminate your subscription before the paid plan would start, with no fee payable; and
- (c) in either case you keep your export rights under Section 11 of the Main Terms, including the 30-day export window in Section 20.4, so you are never choosing between paying and losing your records.
9.3 We will tell you in writing when your account moves to general availability, and what changes as a result, including any service level or support commitment that starts applying.
9.4 Where we make a change under this Section 9 that materially affects you, we will give you reasonable notice where practical, consistent with Section 22 of the Main Terms (Changes to these Terms).
10. How these terms interact with the Main Terms
10.1 These Early Access Terms form part of, and should be read together with, the Main Terms. They do not replace the Main Terms, including the disclaimers in Section 16, the limitation of liability in Section 18, and the indemnity in Section 19 of the Main Terms, all of which continue to apply.
10.2 If there is any inconsistency between these Early Access Terms and the Main Terms, these Early Access Terms prevail, for so long as your account remains in early access, but only to the extent of the inconsistency. Once your account (or a feature) moves to general availability under Section 9, the Main Terms alone govern that account or feature from that point on.
10.3 These Early Access Terms do not prevail over, and do not weaken, the Data Processing Addendum or the Privacy Policy. Section 7 above says the same thing from the other direction.
11. Your rights under the Australian Consumer Law are not affected
Nothing in these Early Access Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified. Section 17 of the Main Terms explains how this applies alongside our limitation of liability.
12. Contact
Questions about early access, or want to tell us about an issue you have found? Email hello@oneforce.com.au. We read every message and use your reports to make the Service better.