OneForce Care is currently in early access. These Early Access Terms set out important conditions that apply to your use of the Service while it is in early access, in addition to our Terms of Service (the “Main Terms”). Please read this page carefully. It contains conditions that affect how you can rely on the Service, including that you must not treat it as your sole system of record.
Capitalised terms not defined here have the meaning given in the Main Terms. “Wondertree”, “we”, “us” and “our” mean Wondertree Studios Pty Ltd (ACN 699 886 498, ABN 82 699 886 498) of Level 10, 387 George Street, Sydney NSW 2000, Australia.
1. What “early access” means
1.1 OneForce Care is under active development. We release new features, change existing ones, and fix issues on an ongoing basis, often more frequently than a fully mature commercial product. “Early access” means you are using the Service at this stage of its development, ahead of it reaching a fully stable, feature-complete general release.
1.2 We tell you this plainly because it changes how you should use the Service: with independent verification and your own record-keeping alongside it, not instead of it.
2. Not your primary or sole system of record
2.1 You must not rely on OneForce Care as your primary or sole system of record for any information you are legally, contractually or operationally required to keep, including:
- rosters and shift schedules;
- timesheets and worker attendance records;
- pay calculations, payslips and payroll records;
- participant records, support plans and case notes;
- NDIS claims and claiming history; and
- invoices and financial records.
2.2 You must maintain an independent record-keeping process, separate from OneForce Care, for the information above. This might be your existing payroll system, accounting software, a shared drive of exports, or another system you already use. If OneForce Care is unavailable, loses data, or produces an incorrect output, your independent records are what you fall back on to meet your legal and operational obligations.
2.3 This obligation exists regardless of how the Service is described elsewhere (for example, in marketing materials or onboarding communications) and applies for as long as your account is in early access.
3. Verify every output before you rely on it
3.1 Every output the Service produces is a draft for your review, not a final, authoritative record, until you have checked it. Before you use, act on, pay, or lodge any of the following, you must independently verify it is correct:
- (a) rosters, before publishing them to workers or relying on them for scheduling;
- (b) timesheets, before treating them as the record of hours worked;
- (c) pay calculations, before paying any worker;
- (d) invoices, before sending them to a participant, plan manager or funder; and
- (e) NDIS claims or exports, before lodging or submitting them.
3.2 This obligation is in addition to, and does not replace, Section 13 of the Main Terms (Disclaimers). It applies with particular force during early access because features, rules and calculations are more likely to be incomplete, misconfigured for your circumstances, or still being refined.
4. Features may be incomplete, contain errors, or change
4.1 During early access, features of the Service:
- may be incomplete or only partially built;
- may contain errors, bugs or inaccurate calculations;
- may behave inconsistently between updates;
- may change materially, be renamed, or be removed, without notice; and
- may not reflect the latest award variation, NDIS price guide update, or regulatory change at all times.
4.2 We aim to fix issues we become aware of promptly, but we do not guarantee any particular feature will remain available, unchanged, or free of errors during early access.
5. Data may be lost; availability is not guaranteed
5.1 As set out in Section 12 of the Main Terms, we do not offer an uptime guarantee, service level agreement, or guaranteed recovery time while your account is in early access. Outages, degraded performance, bugs affecting data integrity, or data loss may occur, including without notice.
5.2 Export your data regularly. Use the export tools provided in the Service to keep your own copies of rosters, timesheets, participant and worker records, invoices, and any other Customer Data that matters to your business, at a frequency that reflects how much you would lose if the Service became unavailable or data were lost. Do not rely on the Service being able to recover data you have not exported or otherwise kept independently.
5.3 We take reasonable steps to back up the Service, as described in our Security page, but those back-ups exist to help us operate the Service reliably. They are not a substitute for your own independent records under Section 2.
6. Feedback
6.1 We welcome feedback, bug reports, and feature suggestions about the Service (“Feedback”), and we may ask for it directly, for example through in-app prompts or support conversations.
6.2 If you give us Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, incorporate, and act on that Feedback to develop and improve the Service, without any obligation to you and without attributing it to you, unless we separately agree otherwise in writing. You are not required to give us Feedback, and giving Feedback does not entitle you to any fee, credit, equity, or ownership in the Service.
7. How early access ends
7.1 Early access is a phase, not a permanent arrangement. We may, on reasonable notice to you:
- (a) move some or all customers, or specific features, from early access to general availability, at which point these Early Access Terms cease to apply to the relevant features and only the Main Terms apply;
- (b) introduce or change pricing, service levels, or support commitments as part of that transition; or
- (c) end an early access programme or a specific early access feature.
7.2 Where we make a change under this Section 7 that materially affects you, we will give you reasonable notice where practical, consistent with Section 18 of the Main Terms (Changes to these Terms).
8. How these terms interact with the Main Terms
8.1 These Early Access Terms form part of, and should be read together with, the Main Terms. They do not replace the Main Terms, including the disclaimers in Section 13, the limitation of liability in Section 15, and the indemnity in Section 16 of the Main Terms, all of which continue to apply.
8.2 If there is any inconsistency between these Early Access Terms and the Main Terms, these Early Access Terms prevail, for so long as your account remains in early access, but only to the extent of the inconsistency. Once your account (or a feature) moves to general availability under Section 7, the Main Terms alone govern that account or feature from that point on.
9. Your rights under the Australian Consumer Law are not affected
Nothing in these Early Access Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified. Section 14 of the Main Terms explains how this applies alongside our limitation of liability.
10. Contact
Questions about early access, or want to tell us about an issue you have found? Email hello@oneforce.com.au. We read every message and use your reports to make the Service better.