These Early Access Terms set out important conditions that apply to your use of the Service while your account is in early access, in addition to our Terms of Service (the “Main Terms”). Please read this page carefully. It contains conditions that affect how you can rely on the Service, including that you must not treat it as your sole system of record.
Capitalised terms not defined here have the meaning given in the Main Terms. “Wondertree”, “we”, “us” and “our” mean Wondertree Studios Pty Ltd (ACN 699 886 498, ABN 82 699 886 498) of Level 10, 387 George Street, Sydney NSW 2000, Australia.
1. What “early access” means
1.1 “Early access” means you are using a pre-release version of the Service that remains under active development. Features, functionality, availability and documentation may change as development continues.
1.2 You must use the Service with independent verification and your own record-keeping alongside it, not instead of it.
1.3 Early access applies per account. Your account is in early access if we have told you it is, or if you subscribed while our early access programme was open and we have not since told you that your account has moved to general availability. Contact us if you need confirmation of your account status.
1.4 These Early Access Terms stop applying to your account, or to a specific feature, when we tell you it has moved to general availability under Section 9. From that point the Main Terms alone govern it.
1.5 No fees apply during early access. While your account is in early access, no Fees are payable for the Service unless you have separately agreed to a paid plan in writing. Section 9 explains how a paid plan can begin.
2. Not your primary or sole system of record
2.1 You must not rely on OneForce Care as your primary or sole system of record for information you are legally, contractually or operationally required to keep, including care, workforce, incident, claiming, payroll and financial records.
2.2 You must maintain an independent record-keeping process separate from OneForce Care. Your independent records must be sufficient for you to continue meeting your legal and operational obligations if the Service or an output is unavailable or incorrect.
2.3 This obligation exists regardless of how the Service is described elsewhere (for example, in marketing materials or onboarding communications) and applies for as long as your account is in early access.
2.4 Record-retention requirements vary by record and circumstance. Determining and meeting the schedule that applies to you is your responsibility. Section 11 of the Main Terms explains how to export Customer Data.
3. Verify every output before you rely on it
3.1 Every output the Service produces is a draft for your review, not a final, authoritative record, until you have checked it. Before you use, act on, pay, or lodge any of the following, you must independently verify it is correct:
- (a) rosters, before publishing them to workers or relying on them for scheduling;
- (b) timesheets, clock-in and clock-out records and travel distances, before treating them as the record of hours worked or kilometres travelled;
- (c) pay calculations, before paying any worker;
- (d) cancellation charges and notice assessments, before charging a participant’s plan;
- (e) invoices, before sending them to a participant, plan manager or funder;
- (f) NDIS claims or exports, before lodging or submitting them; and
- (g) incident categorisations and reporting deadlines, before relying on them for a notification to the NDIS Commission.
3.2 This obligation is in addition to, and does not replace, Section 16 of the Main Terms (Disclaimers).
3.3 If you reasonably suspect an output is wrong, do not rely on or lodge it. Verify it independently and report the issue to us.
4. Changes and pre-release limitations
4.1 During early access, features may be incomplete, changed, renamed, suspended or removed and may contain errors or not reflect a recent regulatory, pricing or award change.
4.2 Except where the Main Terms or an Order Form expressly states otherwise, we do not guarantee that a particular early-access feature will remain available, unchanged or error-free.
4.3 You must review your configuration and workflows following a relevant change. A default setting is not a substitute for your own operational, employment or compliance decision.
5. Availability and independent records
5.1 As set out in Section 15 of the Main Terms, we do not offer an uptime guarantee, service level agreement or guaranteed recovery time while your account is in early access unless agreed in writing.
5.2 Export your data regularly. Keep independent copies of Customer Data at a frequency appropriate to your operational, legal and risk requirements. Section 11 of the Main Terms governs export and return of Customer Data.
5.3 Our security and continuity measures do not replace your obligation to maintain independent records under Section 2 and do not make the Service your statutory archive.
6. Support and telling us when something is wrong
6.1 Support during early access is available by email at hello@oneforce.com.au and through available in-Service support channels. Response and resolution times are not guaranteed unless agreed in writing.
6.2 You must report a suspected material error or security issue promptly and provide reasonable information to help us investigate.
6.3 If you believe an output is incorrect in a way that affects money, pay, or a claim, say so explicitly when you report it, so we can prioritise it accordingly.
7. What early access does not change
Early access changes the availability, completeness and service-level position described in these terms. It does not reduce the privacy, data-processing, confidentiality, data-ownership or non-excludable legal rights set out in the Main Terms, Privacy Policy and Data Processing Addendum.
8. Feedback
8.1 We welcome feedback, bug reports, and feature suggestions about the Service (“Feedback”), and we may ask for it directly, for example through in-app prompts or support conversations.
8.2 If you give us Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, incorporate, and act on that Feedback to develop and improve the Service, without any obligation to you and without attributing it to you, unless we separately agree otherwise in writing. You are not required to give us Feedback, and giving Feedback does not entitle you to any fee, credit, equity, or ownership in the Service.
8.3 Do not include participant, worker or other personal information in Feedback unless it is reasonably necessary to report the issue. Any Customer Data included remains subject to the Agreement and our Privacy Policy.
9. How early access ends, and how pricing starts
9.1 Early access is a phase, not a permanent arrangement. We may, on reasonable notice to you:
- (a) move some or all customers, or specific features, from early access to general availability, at which point these Early Access Terms cease to apply to the relevant account or features and only the Main Terms apply;
- (b) introduce pricing, service levels, or support commitments as part of that transition; or
- (c) end an early access programme or a specific early access feature.
9.2 We will not start charging you without your agreement. If we introduce pricing that would apply to your account, we will give you at least 30 days’ written notice of the plan and the price before it would take effect, and your account will not move onto a paid plan unless you accept it. If you do not accept:
- (a) you may continue on any free tier we then offer, if one is available to you;
- (b) you may terminate your subscription before the paid plan would start, with no fee payable; and
- (c) in either case you keep the export rights set out in Sections 11 and 20.4 of the Main Terms.
9.3 We will tell you in writing when your account moves to general availability, and what changes as a result, including any service level or support commitment that starts applying.
9.4 Where we make a change under this Section 9 that materially affects you, we will give you reasonable notice where practical, consistent with Section 22 of the Main Terms (Changes to these Terms).
10. How these terms interact with the Main Terms
10.1 These Early Access Terms form part of, and should be read together with, the Main Terms. They do not replace the Main Terms, including the disclaimers in Section 16, the limitation of liability in Section 18, and the indemnity in Section 19 of the Main Terms, all of which continue to apply.
10.2 If there is any inconsistency between these Early Access Terms and the Main Terms, these Early Access Terms prevail, for so long as your account remains in early access, but only to the extent of the inconsistency. Once your account (or a feature) moves to general availability under Section 9, the Main Terms alone govern that account or feature from that point on.
10.3 These Early Access Terms do not prevail over, and do not weaken, the Data Processing Addendum or the Privacy Policy. Section 7 above says the same thing from the other direction.
11. Your rights under the Australian Consumer Law are not affected
Nothing in these Early Access Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified. Section 17 of the Main Terms explains how this applies alongside our limitation of liability.
12. Contact
Questions about early access and issue reports can be sent to hello@oneforce.com.au.