These Terms of Service (“Terms”) govern your access to and use of the OneForce Care website and platform (the “Service”). OneForce Care is a product of Wondertree Pty Ltd (ABN coming soon) (“OneForce Care”, “we”, “us”). By using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation.
The Service
OneForce Care provides software for NDIS and disability-support providers to manage scheduling, participants, workforce compliance, service delivery and claiming. We may update, improve or change features over time.
Accounts
You are responsible for your account, for keeping your login credentials secure, and for activity that occurs under your account. You must give us accurate account information and keep it up to date. Notify us promptly of any unauthorised use.
Subscriptions and billing
Access to the platform is provided on a subscription basis. Fees, billing frequency and any trial terms are as set out in your order or plan. Unless stated otherwise, fees are in Australian dollars and exclusive of GST where applicable.
Acceptable use
You must use the Service lawfully and in line with our Acceptable Use Policy. We may suspend access where use threatens the security, integrity or availability of the Service or breaches these Terms.
Your data and our responsibilities
You own your data. As between you and us, you retain all rights to the data you and your users put into the platform (“Customer Data”). You grant us the rights needed to host and process Customer Data to provide the Service.
We handle Customer Data in accordance with our Privacy Policy and Security practices, and we store it in Australia as described in Data residency. You are responsible for ensuring you have the right to collect and use the information you enter, including any participant consents.
Our intellectual property
The Service, including its software, design and content, is owned by OneForce Care and its licensors. These Terms do not transfer any of our intellectual property to you, other than the right to use the Service as permitted here.
Confidentiality
Each party may receive confidential information from the other. Each party agrees to protect the other’s confidential information and use it only as needed to perform under these Terms.
Availability and support
We aim for the Service to be available at all times, but we do not guarantee uninterrupted or error-free availability and do not currently offer a 24/7 uptime commitment. Availability depends in part on third-party cloud infrastructure we rely on to deliver the Service. Our support hours are 9:00am to 5:00pm on business days. From time to time we may need to perform maintenance, which we will schedule to minimise disruption where practical.
Warranties and disclaimers
We provide the Service with due care and skill. To the extent permitted by law, and except as expressly stated, the Service is provided “as is” without other warranties.
Your rights under the Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where we are permitted to limit our liability for a failure to meet a consumer guarantee, our liability is limited to re-supplying the Service or paying the cost of re-supply.
Limitation of liability
To the maximum extent permitted by law, we exclude all liability for any indirect, incidental or consequential loss, and for any loss of profits, revenue, data or goodwill, arising out of or in connection with the Service. Nothing in these Terms limits liability that cannot be excluded by law, including your rights under the Australian Consumer Law (see above). Subject to those non-excludable rights, our total aggregate liability arising out of or in connection with the Service is limited to the amount you have paid us for the Service in the 12 months before the event giving rise to the liability.
Term and termination
These Terms apply while you use the Service. Either party may terminate as set out in your order or on reasonable notice. On termination, your right to use the Service ends; we will make Customer Data available for export for a reasonable period, after which it may be deleted.
Governing law
These Terms are governed by the laws of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Australia.
Changes to these Terms
We may update these Terms from time to time. We will take reasonable steps to notify you of material changes. Continued use of the Service after changes take effect means you accept the updated Terms.
Contact
Questions about these Terms? Email hello@oneforce.com.au.