Getting started on the mobile app

Last updated · 3 July 2026

The OneForce Care worker app is where you run your shifts: clock in and out, record breaks and travel, write progress notes, and report incidents. Your account is set up for you by your provider, so the first time you open the app you just sign in and allow a few permissions.

Enter your email and password

On the sign-in screen, fill in Email and Password, then tap Sign in. Use the eye icon next to the password to show or hide what you type.

Choose a provider (only if you have more than one)

If you work for more than one provider, the app shows Choose a provider. Tap the card for the provider you want to work in. You can switch later from Settings, under Switch provider.

Note

There is no sign-up or password reset on this screen. If you cannot sign in, or you see “Your account is not confirmed yet”, check your invite email or contact your provider’s office. If your provider requires two-factor authentication, the app will ask you to set up an authenticator app and enter a 6-digit code.

Allow the permissions the app needs

After you sign in, the app shows Allow a few permissions. It needs these to run your shifts. Tap each row to allow it.

Permission	What it is for	Required
Location	Record travel and confirm you’re on-site for your shifts.	Required
Camera	Take evidence and progress photos.	Required
Photo library	Upload an existing photo from your gallery to reports.	Required
Notifications	Get alerts for new shifts and office announcements.	Optional

You cannot move past this screen until Location, Camera and Photo library are allowed. If you tapped one off by mistake, use Open device settings to turn it back on. You can change any of these later in Settings, under Device permissions.

Tip

Allowing Notifications is optional, but it is how you find out about new shifts and office announcements, so it is worth turning on.

Find your way around

The app has four tabs along the bottom of the screen.

The Home tab with a greeting, the next shift card, an At a glance summary, and an Up next list of shifts. — Home: your day at a glance.

The Shifts tab listing the day's shifts with their times, participants and support. — Home: your day at a glance.

Tab	What it is for
Home	Your day at a glance: the shift you are on or coming up next, hours this week, and notes due.
Shifts	Your calendar of shifts. Switch between Day, Week and Month, and tap a shift to open it.
Alerts	Your notifications inbox. The screen heading reads Notifications. A red dot means something is unread.
Settings	Your profile, availability, appearance, reminders, permissions, and sign out.

The Alerts tab, headed Notifications, with office announcements grouped into Today and Earlier and a couple of unread items. — Alerts: office announcements.

Home: your day at a glance

The Home tab greets you by name with today’s date, and a bell icon at the top right opens the same notifications list as the Alerts tab (a red dot on the bell means something is unread).

Below the greeting, a hero card always surfaces the one thing that matters most right now, and tapping it opens that shift:

ON SHIFT, with a live elapsed timer, while you are clocked in.
PROGRESS NOTE DUE, once you have clocked out of a shift and its note is still outstanding.
NEXT, with a countdown, for your next upcoming shift.
If none of those apply, the card reads “You’re all caught up” with “No upcoming shifts right now” underneath, instead of a shift.

Under that, At a glance is a 2-by-2 grid of tiles:

Tile	What it shows
Today	A ring showing shifts done out of shifts scheduled today, with a subtitle: “on shift now”, the time of your next one, “shifts done”, or “no shifts”. Tap it to see today’s shifts.
Notes due	How many progress notes are still outstanding, with the next one’s participant and due time, or a green tick and “All caught up” once you have none left. Tap it to jump straight into a note.
This week	Your hours so far this week against a 38-hour weekly target, with a progress bar. A finished shift counts its actual clocked time; a shift still to come counts its rostered length.
Office	Your provider’s latest office announcement, highlighted with “New update” while it is unread. Tap it to read the full message, the same one you would find on Alerts.

Finally, Up next lists your next few shifts (skipping whichever one the hero card above is already showing) so you can tap straight into any of them; All shifts takes you to the full Shifts tab. When nothing else is scheduled it reads “Nothing else scheduled.”

Note

The 38-hour This week target is a fixed on-device guide, not your contracted hours: it is the same for every worker and does not come from your roster or pay setup. Your actual hours and shifts are always set by your provider.

Every shift opens in a single sliding panel that covers the whole shift from clock-in to submitting your note. The next guide, Clock in and out, shows you how.