Browse help topics
Getting started on the mobile app
Sign in, pick your provider, choose device permissions, and learn the Home, Shifts, Notifications and Settings tabs.
Last updated · 9 November 2026
The OneForce Care worker app is where you run your shifts: clock in and out, record breaks and travel, write progress notes, and report incidents. Your account is set up for you by your provider, so the first time you open the app you just sign in and choose your device permissions.
Sign in
Enter your email and password
On the sign-in screen, fill in Email and Password, then tap Sign in. Use the eye icon next to the password to show or hide what you type.
Choose a provider (only if you have more than one)
If you work for more than one provider, the app shows Choose a provider. Tap the card for the provider you want to work in. You can switch later from Settings, under Switch provider.
Note
Your provider creates your account. Use Forgot password? on the sign-in screen to open the password-reset steps in your browser, then return to the app with your new password. If you see “Your account is not confirmed yet”, check your invite email or contact your provider’s office. If your provider requires two-factor authentication, the app will ask you to set up an authenticator app and enter a 6-digit code.
Set up device access
After the first sign-in, Set up device access lets you choose the permissions you want to enable. This step is optional: select Continue to enter the app and return to Settings > Device permissions later.
| Permission | What it enables |
|---|---|
| Camera | Take evidence and progress photos. |
| Notifications | Receive shift changes, office announcements and travel reminders on this phone. You can turn this on later. |
| Location | Record travel and capture clock locations. A valid clock-in location can be checked against the shift address. |
| Alarms & reminders (supported Android phones) | Deliver travel reminders on time while the phone is idle. |
Attaching an existing photo uses your phone’s photo picker. Choose the image you want to share; broad access to your photo library is not a setup requirement.
Location for travel
Continuous travel recording needs Always on iPhone, or Allow all the time on Android, so a trip can keep recording while the phone is locked. While Using the App or Only while using the app can support a location reading while the app is open, but is not enough for background travel recording.
Tap Location to respond to the phone’s request. It may first ask for access while using the app, then offer the background option. If you have already declined, open Settings > Device permissions > Open device settings and change the location setting there.
If you leave a permission off
You can still use the app. When an action needs a permission, the app explains what is missing. For example, taking a new photo needs camera access, and recording a trip needs background location access. Reopen Device permissions whenever you want to change your choices.
Find your way around
The app has four tabs along the bottom of the screen.
| Tab | What it is for |
|---|---|
| Home | Your day at a glance: the shift you are on or coming up next, hours this week, and notes due. |
| Shifts | Your calendar of shifts. Switch between Daily, Weekly and Monthly, and tap a shift to open it. A red number on the tab counts the shifts still waiting on your answer. |
| Notifications | Your notifications inbox for shift changes and office messages. A red number on the tab counts your unread notifications. |
| Settings | Your profile, availability, appearance, reminders, permissions, and sign out. |
Note
Notifications is not only office announcements, it is also where your shift changes land: “You’ve got a new shift” when one is assigned to you, an update when the office changes your shift, a cancellation when it is cancelled, and participant changes on a group shift. On a shift the office wants you to confirm, the title reads “New shift to confirm” instead, and “Shift awaiting your response” if you have not answered it yet. Both kinds sit in the same Today / Earlier list.
Home: your day at a glance
The Home tab greets you by name with today’s date, and a bell icon at the top right opens the same notifications list as the Notifications tab (a red dot on the bell means something is unread).
Below the greeting, a hero card always surfaces the one thing that matters most right now, and tapping it opens that shift:
- ON SHIFT, with a live elapsed timer, while you are clocked in.
- PROGRESS NOTE DUE, once you have clocked out and its note is outstanding, or PROGRESS NOTES RETURNED when the office asks you to correct it.
- NEXT, with a countdown, for your next upcoming shift.
- If none of those apply, the card reads “You’re all caught up” with “No upcoming shifts right now.” underneath, instead of a shift. If shifts are waiting on your answer it reads Waiting on your answer instead, with how many, and a Needs your response section appears above Up next. See Accepting or declining a shift.
Under that, At a glance is a 2-by-2 grid of tiles:
| Tile | What it shows |
|---|---|
| Shifts this week | A ring showing completed shifts out of the week’s scheduled shifts. Tap to see the week’s shifts. |
| Notes due | How many progress notes are still outstanding, with the next one’s participant and due time, or a green tick and “All caught up” once you have none left. Tap it to jump straight into a note. |
| This week | Completed hours and KM driven. Tap to open Weekly activity, compare completed hours with total hours and see completed shifts. Use the arrows for earlier weeks or Back to today to return. |
| Office | Your provider’s latest office announcement, highlighted with “New announcement” while it is unread. Tap it to read the full message, the same one you would find on Notifications. |
Finally, Up next lists your next few shifts (skipping whichever one the hero card above is already showing) so you can tap straight into any of them; All shifts takes you to the full Shifts tab. When nothing else is scheduled it reads “Nothing else scheduled.” A shift you have not yet answered is held out of Up next until you do, and the list reads “Respond to the shifts above to lock in your roster.” instead.
Note
Weekly activity is a record of shift activity, not a pay slip. The provider’s completed-hours setting can change how completed time is displayed. The office reviews time, travel and pay separately.
Read shared participant information
Open an assigned shift and tap the named Participant row. Read the care details the office shared, such as goals, preferences, risks and key contacts. Only supplied sections appear.
Where enabled and shared, the participant page offers View documents, View progress notes and View incidents. Open the relevant section and select an item. A document offers View or Download and needs a connection; access is checked again when you open it. These histories are read-only in the worker app.
You see only information the office has chosen to share. A missing section does not mean no document, note or incident exists. Ask the office if something needed for safe support is missing or no longer available.
Each shift opens in a sliding panel that covers the whole shift from clock-in to submitting your note. The next guide, Clock in and out, shows you how.
Keep your availability and compliance current
Home can surface an availability request or a compliance reminder as well as your shifts. Tap the item to go straight to the relevant page, or open Settings > Availability or Settings > Compliance yourself.
- Your availability: submit future hours, request leave and answer office changes.
- Your compliance: check expiry dates and NDIS module completion recorded by the office.
- Changing phones: move your active sign-in and recover any unsent work.
The office announcement tile on Home is for a recent announcement, for up to 24 hours. Older messages remain in Notifications, so an empty Home tile does not mean the message was deleted.