Troubleshooting

“Choose an active provider workspace before …”

Means: The action needs an active workspace, but none is selected or the session could not establish one. The message ending names the attempted action.

Fix: Check your active workspace, then retry. If it should already be selected, refresh or sign out and back in.

“<Field> is required.”

Means: A required field was left empty. The message names the exact field.

Fix: Fill in the named field, then save again.

“Enter a valid email address.”

Means: The email address is not a valid format.

Fix: Use a full address like name@example.com, with no spaces and a real domain.

“Enter a valid Australian phone number (e.g. 04XX XXX XXX or 0X XXXX XXXX).”

Means: This worker, directory or organisation number is not in a recognised Australian format.

Fix: Enter an Australian mobile, landline, 13, 1300 or 1800 number. Participant and intake phones instead require a 10-digit mobile or landline. Formatting is accepted.

“Enter a valid ABN.”

Means: The ABN failed the official 11-digit checksum, so it is not a real ABN.

Fix: Check the 11 digits against the business record (search abr.business.gov.au).

“ACN must be 9 digits.”

Means: The Australian Company Number is the wrong length.

Fix: Enter the 9-digit ACN (spaces are optional).

“CRN must be 9 digits followed by a letter (e.g. 123 456 789A).”

Means: The Centrelink Customer Reference Number is in the wrong shape.

Fix: Enter 9 digits then a trailing letter, for example 123 456 789A.

“Enter a valid website URL.”

Means: The website address is not a valid URL.

Fix: Enter a domain like example.com.au (the http prefix is optional).

“Enter a valid Australian postcode.”

Means: The postcode is not within a valid Australian range.

Fix: Enter a valid 4-digit Australian postcode.

“Select an address from the dropdown, or use "Enter address manually" to set the state.”

Means: You typed an address line but no state has been set, which the record needs.

Fix: Pick a suggestion from the address dropdown, or click "Enter address manually" and choose the state.

“Enter an email address or phone number.”

Means: A participant or intake enquiry has neither contact method.

Fix: Enter a valid email or Australian mobile or landline. If both are entered, both must be valid.

“Enter a 10-digit Australian mobile or landline number, including the area code.”

Means: Participant and intake phones use mobile and landline numbers as contact identifiers.

Fix: Include the area code. Spaces, brackets, hyphens and a leading +61 or 61 are accepted; 13, 1300 and 1800 service numbers are not.

“Select an address from the dropdown, or use "Enter address manually" to set the postcode.”

Means: An address line is present but its postcode is missing.

Fix: Choose the matching address suggestion or enter the postcode manually.

“First name is required.”

Means: The participant first name is blank.

Fix: Enter the first name, then save. Last name is also required.

“Plan number is required.”

Means: Saving an NDIS plan needs a plan number and it was left empty.

Fix: Enter the plan number shown on the participant's NDIS plan, then save.

“NDIA-managed plans require an NDIA organisation ID. Enter it in Account > Organisation, or ask the provider owner to do so, then try again.”

Means: The plan or one of its Mixed budget pools is NDIA-managed, but the provider does not have an NDIA organisation ID.

Fix: Enter the provider ID under Account, then Organisation, or ask the provider owner to update it, and save the plan again.

“Select at least one budget pool.”

Means: The NDIS plan has no selected budget pool.

Fix: Select at least one pool on the NDIS Plan tab. A known-zero pool may stay selected; unknown amount and pool selection are separate choices.

“This support item is already on the service agreement.”

Means: You added a support item that is already listed on this agreement.

Fix: Edit the existing line instead of adding it again, or choose a different support item.

“Missing before sending: <missing details>.”

Means: A signing request is missing the participant email, a signatory or another listed detail. The ending lists the missing values.

Fix: Add the participant's own email on Details, even when a representative signs, and valid email addresses for both signatories. Phone-only participants use manual agreement or consent recording.

“Could not find that goal to update.”

Means: The goal being edited is no longer available, for example because another user removed it.

Fix: Refresh the participant profile and try the edit again.

“Enter an email address or phone number.”

Means: Both participant contact fields are blank.

Fix: Enter a valid email or an Australian mobile or landline. Both may be supplied.

“Enter a 10-digit Australian mobile or landline number, including the area code.”

Means: The supplied participant phone does not meet the participant contact rule.

Fix: Enter a mobile or landline with area code. Spaces, brackets, hyphens and +61 are accepted. Service numbers such as 1300 are not participant identifiers.

“A participant with this phone number already exists for this provider, including archived participants.”

Means: The phone is already attached to another participant in your workspace.

Fix: Review the existing participant and confirm the correct contact details. Do not create another person to bypass an archived contact conflict.

“The participant needs an email address before sending for signature.”

Means: The participant has no email on Details. A representative's email does not replace it.

Fix: Add the participant email, or manage the agreement or consent manually.

“Participant first name and last name are required.”

Means: You tried to save an intake without both names.

Fix: Enter both the first name and last name, then save.

“Enter an email address or phone number.”

Means: Both participant contact fields are blank.

Fix: Enter a valid email or a 10-digit Australian mobile or landline, including its area code.

“Enter a valid email address.”

Means: An email was supplied but its format is invalid.

Fix: Correct the email or clear it if a valid phone is recorded. Every supplied contact value must be valid.

“Enter a 10-digit Australian mobile or landline number, including the area code.”

Means: The supplied phone is not a valid participant mobile or landline.

Fix: Enter a mobile or landline with area code. Spaces and +61 are accepted. Clear it only if a valid email is recorded.

“Add <missing details> before converting to a participant.”

Means: Conversion requires a valid email or phone, NDIS number and State. The message lists missing conversion details; address refers to the missing State.

Fix: Complete the listed details in the enquiry drawer, then convert. Email-only and phone-only enquiries can both convert.

“A participant with this email already exists for this provider.”

Means: The email is already attached to a participant in this workspace, including archived records.

Fix: Review the existing participant and the enquiry details before converting. Do not replace a correct identity just to avoid the duplicate check.

“A participant with this phone number already exists for this provider.”

Means: The phone is already attached to a participant, including archived records.

Fix: Review that participant and confirm the enquiry contact details before trying conversion again.

“Select an NDIS reportable category before saving.”

Means: Every incident must record a reportable category, even if it is "Not a reportable incident".

Fix: Pick a value in "NDIS reportable category", then save.

“Select at least one participant before saving.”

Means: The incident has no participant linked to it.

Fix: Choose one or more participants in the Participants field, then save.

“Select at least one support worker before saving.”

Means: The incident has no support worker recorded as involved.

Fix: Choose one or more workers in "Support workers involved", then save.

“Select the related shift before saving.”

Means: The selected participant has shifts on file, so the incident must be linked to one of them.

Fix: Pick the related shift, then save. The current form requires a selection when the participant has shifts. If none is relevant, ask your administrator to review the record rather than linking an unrelated shift.

“Enter when the incident occurred before saving.”

Means: The "Occurred at" date and time is required and was left empty.

Fix: Set the date and time the incident occurred, then save.

“Enter the person the allegation is about, or Not known.”

Means: An allegation was selected but no person was recorded.

Fix: Name the person or people, or enter Not known if their identity is unknown, then save.

“Select whether an allegation is being made about a person.”

Means: The allegation question has not been answered.

Fix: Select Yes or No. If Yes, complete Person the allegation is about.

“Enter the incident location before saving.”

Means: The incident has no location set.

Fix: Pick a location from the address lookup, or use "Enter address manually", then save.

“Describe the incident before saving.”

Means: The "Incident description" field is required and was left empty.

Fix: Describe what happened in the Incident description, then save.

“Describe the immediate actions taken before saving.”

Means: The "Immediate actions taken" field is required and was left empty.

Fix: Describe the immediate actions taken, then save.

“Could not save the incident report.”

Means: The incident could not be saved, usually a temporary or connection problem.

Fix: Try saving again. If it keeps failing, refresh the page and re-enter any unsaved details.

“Could not archive the incident.”

Means: The incident could not be archived, usually a temporary or connection problem.

Fix: Try again. If it keeps failing, refresh the page and retry.

“The PDF exceeds 10 MB. Export without photos and download the original evidence separately.”

Means: The combined PDF is too large to download with all selected photos.

Fix: Clear Include photos, download the PDF again, and retrieve original evidence separately.

“Could not move the incident.”

Means: Dragging the incident card to a new status column did not save.

Fix: Try again, or open the incident and change its Status in the edit drawer instead.

“At least one participant is required for a support shift.”

Means: You tried to create a shift without selecting any participant.

Fix: Pick a participant in the people picker (group support allows several), then create the shift.

“Shift start and end are required.”

Means: The shift has no start time, no end time, or both are missing.

Fix: Set both "Starts at" and "Ends at" in the Time section, then save.

“New shifts must start at least one minute in the future.”

Means: A new shift starts less than one minute from now, including a time in the past.

Fix: Choose a start time at least one minute in the future, then save.

“Shift end must be after shift start.”

Means: The end time is the same as or earlier than the start time.

Fix: Set an end time later than the start time, then save.

“Choose a repeat end date.”

Means: You turned on Repeat but did not set the date the series should stop.

Fix: Pick an end date for the repeating shift, or turn off Repeat.

“Choose a repeat frequency.”

Means: You turned on Repeat but did not choose how often the shift recurs.

Fix: Pick a frequency (Daily, Weekly, Fortnightly, or Monthly), or turn off Repeat.

“Every group participant needs an address option in the Location section. Still missing: ….”

Means: On a group support shift, one or more participants have no pickup address set. The message names who is still missing.

Fix: In the Location section add an address option for each named participant (use "Add another location"), then save.

“Group support participants must share the same pricing region. Selected regions: ….”

Means: You selected group participants from different NDIS pricing regions, which cannot be billed together. The message lists the regions involved.

Fix: Remove participants so everyone on the shift shares one pricing region, or run separate shifts per region.

“Choose a location type.”

Means: The shift has no address type set (participant address or other address).

Fix: Pick an address type in the Location section, then save.

“Assign a worker before publishing this assignment.”

Means: You tried to publish an assignment that has no worker selected.

Fix: Pick an "Assigned worker" on the slot, then Publish.

“Attach at least one participant before publishing this group assignment.”

Means: A group assignment cannot be published without at least one participant attached to it.

Fix: Attach one or more participants to the assignment, then Publish.

“Add support items before publishing this assignment.”

Means: Support code timing is Before shift and no required support has been selected. After shift coding follows its separate post-delivery selection workflow.

Fix: Add the delivered support items in the assignment support picker, then Publish.

“Availability not set. Add available hours before assigning this worker.”

Means: There are no saved hours covering the worker for this shift. A blank calendar is not treated as available.

Fix: Open Workforce > Availability. Set regular hours or request and approve the casual worker’s response, then return to the assignment.

“Repeat shifts can cover a maximum of 120 days, including the start date.”

Means: The repeat end date is outside the permitted calendar range.

Fix: Choose an end date within 120 calendar days of the first shift, counting the first date as day one.

“1 participant is not assigned to a worker. Allocate every participant to a worker assignment, or add another assignment to cover them, before publishing.”

Means: On a group shift some participants are not covered by any worker assignment, so the shift cannot be published.

Fix: Attach every participant to a worker assignment, or add another assignment to cover the rest, then Publish.

“… is allocated to a published assignment. Unpublish it before removing them from the shift.”

Means: You tried to remove participants who are tied to an assignment that is already published to a worker.

Fix: Unpublish the assignment first, then remove the participants from the shift.

“Choose who cancelled the shift.”

Means: The cancel form needs to know whether the participant or the provider cancelled.

Fix: Pick "Participant" or "Provider" under "Who cancelled?", then continue.

“Choose a reason.”

Means: A cancellation reason is required and none was selected.

Fix: Select a reason from the dropdown (the options depend on who cancelled), then confirm.

“This shift has already started, so it can no longer be restored.”

Means: You tried to restore a cancelled shift whose scheduled start time has already passed.

Fix: Restore is only possible before the shift starts. Create a new shift instead if cover is still needed.

“… has no active service agreement support for this date.”

Means: A cancelled participant cannot be restored because they have no active agreement support covering the shift date.

Fix: Activate or extend the participant's service agreement support for that date, then restore.

“You are not at the shift address yet. Head to …, then slide to clock in.”

Means: Shown to the support worker under "Clock in blocked". Geofencing is on for the workspace and the worker was more than 200 m from the address the shift starts at, after crediting up to 100 m of GPS accuracy, so the location reading is assessed with its reported accuracy. The message names that address.

Fix: The worker checks the named address and slides again. If they are there, review the shift address and phone location accuracy with the office. Only the owner can change the workspace Geofencing policy in Account > Features > Scheduling.

“You are not at your first pickup yet. Head to …, then slide to clock in.”

Means: The explicit clock-in location check on a group shift uses the first saved pickup address, rather than the destination. Pickup and attendance actions require clock-in first and do not themselves start the clock.

Fix: The worker goes to the named start address and slides to clock in before recording pickups. If the address is wrong, check it on the shift and correct it while editing is still permitted.

“This shift opens for clock in … minutes before it starts. Hang tight.”

Means: The worker tried to clock in earlier than the Clock-in window allows. The number in the message is the workspace setting, 5 minutes by default. Before the window opens their slider is locked and counting down.

Fix: Nothing to do: the slider unlocks itself. To let workers start earlier, raise or turn off Clock-in window under Account > Features > Scheduling (0 to 4320 minutes, up to three days).

“Shift must be accepted before this action”

Means: The shift has Acceptance set to Required and the worker has not answered yet, so nothing they do can be recorded against it. The app normally hides those controls, so this is usually a change queued offline before the request arrived.

Fix: The worker accepts the shift in their app, then repeats the action. If they should not have to, switch Acceptance back to Automatic on the shift.

“Clock in before changing participant attendance”

Means: A group pickup, no-show, early departure or attendance correction was attempted before explicit clock-in.

Fix: Use Slide to clock in first, then record the attendance action.

“Shift ended. You cannot clock in or start travel to participant after the scheduled finish.”

Means: The scheduled finish has passed without care starting.

Fix: Contact the office about the unworked shift. Existing active travel can still be ended; do not invent clock times.

“Enter a reason for changing these times.”

Means: Clock in or clock out changed without a reason in Edit clocked times.

Fix: Complete Reason for changing times and select Save times. Approval remains separate.

“Enter a clock in and clock out, with clock out after clock in.”

Means: The clock correction is incomplete or the end does not follow the start.

Fix: Enter both times and check the dates, then select Save times.

“Wait for the worker to submit final progress notes before cancelling started work.”

Means: Care has started but the first successful final progress-note submission has not happened.

Fix: Have the worker finish and submit their note. Returned notes do not erase a previous successful first submission.

“This shift PDF exceeds 10 MB including photos. Download the original photos separately.”

Means: The eligible shift export would exceed its size limit.

Fix: Download the original photos separately as directed.

“End time must be later than start time on the same day.”

Means: The timed availability range crosses midnight, finishes before its start or has no duration.

Fix: Correct AM and PM so the end is later on the same day, or use All day when appropriate.

“Operational role is required.”

Means: You tried to send an invite without choosing the worker's operational role.

Fix: Pick a role (Support worker, Provider, or Admin), then send the invite.

“Worker phone number is required.”

Means: The invite needs a phone number and the field was left empty.

Fix: Enter a valid Australian phone number, then send the invite.

“Worker address is required.”

Means: The invite needs an address and none was set.

Fix: Pick an address from the lookup, or enter it manually (including the state), then send the invite.

“Select an access role for this worker.”

Means: A provider employee needs an access role that controls which screens they can use, and none is selected.

Fix: Choose an access role in the Access role dropdown (or create one), then send the invite.

“NDIS Worker Screening ID is required for support workers.”

Means: Support workers must have an NDIS Worker Screening clearance number, and it was left empty.

Fix: Enter the worker screening ID as issued from their clearance, then send the invite.

“Choose an active provider workspace before inviting a worker.”

Means: No provider workspace is active, so the worker cannot be linked to one.

Fix: Select your provider from the workspace switcher at the top of the app, then invite again.

“Compliance item is required.”

Means: A compliance decision was saved without a compliance item selected.

Fix: Choose the compliance item, set its expiry or evidence, then save compliance.

“Select a worker category (day or shift worker) before saving.”

Means: The payroll classification needs a worker category and none was chosen.

Fix: Pick a worker category (day worker or shift worker), then save payroll.

“Select an employment type (full-time, part-time, or casual) before saving.”

Means: The payroll classification needs an employment basis and none was chosen.

Fix: Choose Employment type, then save payroll.

“Enter the agreed weekly hours for a part-time worker before saving.”

Means: Part-time workers need agreed weekly hours and the field was left empty.

Fix: Enter positive agreed weekly hours, up to 38, then save payroll.

“Select the worker's work state before saving.”

Means: The payroll classification needs a work state and none was chosen.

Fix: Choose the worker's work state, then save payroll.

“Leave must have an effective from and to date.”

Means: A worker-import availability rule marks leave or exclusion without both effective dates.

Fix: Fill both effective dates in the import file and validate it again. Day-by-day leave changes are now made in Workforce > Availability.

“Document name and file are required.”

Means: You tried to add a document without both a name and a file.

Fix: Enter a document name and choose a file (images, PDF, Word, or text, max 50 MB), then add the document.

“Note is required.”

Means: You tried to save a worker note with no text.

Fix: Type the note, then save it.

“Enter Archive to confirm.”

Means: Archiving a worker needs you to type the word Archive to confirm, and it did not match.

Fix: Type Archive exactly in the confirmation box, then choose Archive worker.

“Employment type is required for support workers.”

Means: A support-worker invite has no employment type.

Fix: Choose Full time, Part time or Casual before sending the invite.

“Enter a positive amount with up to 2 decimal places.”

Means: An individual hourly pay band has an invalid amount.

Fix: Enter a positive amount with no more than two decimal places, or clear the override to follow its calculated minimum.

“Payroll is turned off for this workspace. Remove Payroll rows before importing workers.”

Means: The workbook includes Payroll-sheet rows while Payroll is disabled. New workspaces start with Payroll off.

Fix: Ask the owner to enable and prepare Payroll in Account > Features before importing those rows, or remove Payroll-sheet rows for a people-only import.

“Enter a reason for creating the credit.”

Means: The Create credit form needs an explanation.

Fix: Enter the reason in the required Reason field.

“Select at least one support to credit.”

Means: No eligible original line is selected.

Fix: Select the original support lines to reverse and review the credit total.

“You need invoicing edit access to void invoices.”

Means: Voiding requires Invoicing edit access.

Fix: Ask someone with Invoicing edit access to review the invoice.

“You need payments edit access to record payments.”

Means: Your role cannot record cash or recoveries.

Fix: Ask someone with Payments edit access to record the remittance.

“Your session has expired. Reload and sign in again.”

Means: Your session ended before the action completed.

Fix: Reload, sign in and check whether the action saved before retrying.

“Payment amount must be greater than 0.”

Means: The payment amount is invalid.

Fix: Enter the positive amount actually received or recovered.

“Amount exceeds the outstanding balance ($100.00) by $20.00. Record up to the outstanding amount and query the remainder with the payer.”

Means: Exact rendered example for a $120 entry against $100 outstanding. The two amounts vary with your entry and invoice.

Fix: Check the remittance and reduce the entry to the remaining outstanding amount. Query the excess with the payer.

“Choose a payment date.”

Means: A date is required.

Fix: Choose the date the payment or recovery occurred.

“Could not record payment.”

Means: The payment could not be saved.

Fix: Review the error, check payment history and retry if it was not recorded.

“This batch has recorded payments and can no longer be voided.”

Means: A recorded payment or recovery protects the document from voiding.

Fix: Correct payment errors through Payment history. Use an eligible credit for an invoice reversal.

“This invoice is linked to Xero.”

Means: An external export protects the invoice from voiding here.

Fix: Review the original and related credit documents, coordinating any correction in Xero.

“This invoice has a credit allocation.”

Means: The document is a credit note or has credits applied.

Fix: Review its Details and Linked documents before making a correction.

“Could not void batch.”

Means: The void action did not complete.

Fix: Check the current document status and displayed restrictions before retrying.

“You need payments edit access to change this record.”

Means: The payment opens for inspection without editing access.

Fix: Ask someone with Payments edit access to make the correction.

“This payment is synced from Xero. Update it in Xero.”

Means: A synced payment is read-only here.

Fix: Correct the source payment in Xero.

“This document does not support payment changes.”

Means: The payment is on a protected document or is not linked to this invoice.

Fix: Review the invoice and ask an invoicing administrator to investigate the record.

“Refresh the invoice before editing this payment record.”

Means: The open record lacks current editing information.

Fix: Close and reopen the invoice, then inspect the payment again.

“Enter an amount greater than 0.”

Means: The changed payment amount is invalid.

Fix: Enter the verified positive amount.

“Enter the changed amount to two decimal places.”

Means: The revised amount has more precision than permitted.

Fix: Enter the changed amount in dollars and cents.

“Could not load payment evidence. Close and reopen the invoice to retry.”

Means: Existing attachments could not be loaded.

Fix: Close and reopen the invoice before adding duplicate evidence.

“You do not have permission to push invoices for this provider.”

Means: Your account cannot export this document.

Fix: Ask an owner or admin to perform the export.

“You do not have permission to sync Xero payments for this provider.”

Means: Your account cannot run the Xero payment sync.

Fix: Ask an owner or admin to run Sync to Xero.

“Xero invoicing is turned off.”

Means: The Xero or Invoicing workspace feature is disabled for this action.

Fix: Ask the owner to check Account > Features and the Xero connection in Account > Integrations. Reopen the financial screen after the saved change.

“Stored claim references are missing. Reconcile the original claim evidence before downloading.”

Means: An NDIA re-download lacks the original references needed to preserve the claim.

Fix: Keep the document and payment history. Ask an invoicing administrator to review the original claim evidence.

“Pay rate too low: $X.XX/h is below the SCHADS minimum of $Y.YY/h.”

Means: A worker's agreed hourly rate, entered on their Payroll tab, is below the SCHADS award minimum for their stream, classification level and pay point.

Fix: Raise the agreed rate to at least the award minimum, or clear it to let the worker follow the plain award rate.

“SCHADS classification is all-or-none: fill SCHADS stream, Employment type, Classification level, Pay point, Work state and Worker category together.”

Means: Only some of the SCHADS classification fields were filled in for a worker on the bulk import Payroll sheet.

Fix: Fill in every SCHADS field together for that worker row, or leave all of them blank.

“Reconnect Xero with access to payroll pay runs and payslips, then retry the draft payroll export.”

Means: The Xero connection does not grant access needed to update draft pay runs.

Fix: Reconnect Xero under Account, then Integrations, making sure to approve payroll access during the Xero consent screen, and confirm AU Payroll is turned on in Xero.

“Finalise the week before exporting payroll to Xero.”

Means: Frozen payroll can only be exported for a finalised week.

Fix: Finalise every OneForce week covered by the Xero draft pay period, then export payroll.

“Xero rejected the push. Hover the cloud icons in Sync & pay to see what needs fixing for each worker.”

Means: No employee payslip could be updated. The detail identifies employee matching, pay-item, draft-pay-run or frozen-pay checks that failed.

Fix: Read the worker cloud detail, correct the employee, draft payslip or mapping, and reconcile existing earnings before retrying.

“Payroll sources are incomplete. Refresh before finalising.”

Means: The displayed calculation has no complete current source record.

Fix: Refresh the week, resolve any load or review errors, and check the totals before finalising again.

“Review changed broken-shift allowance assessments before finalising this week.”

Means: Work or travel changed after an allowance assessment.

Fix: Open the current worker breakdown, reassess the affected Broken shift allowance, give a reason and select Save assessment.

“Payroll settings are missing. Refresh before finalising payroll.”

Means: The week cannot load the applicable dated worker pay settings.

Fix: Refresh payroll. Resolve worker settings errors before retrying finalisation.

“This draft Xero payslip already has earnings for a mapped pay item. Clear or reconcile those earnings before exporting to prevent duplicate pay.”

Means: The prepared Xero payslip already contains earnings against an item in the export.

Fix: Reconcile the existing earnings before retrying. Do not enter exported allowance dollars again by hand.

“Create one draft Xero pay run covering this week on the employee payroll calendar, then retry.”

Means: No single eligible draft pay run covers the week for this employee.

Fix: Prepare one matching Monday-based weekly or fortnightly draft Xero pay run and include the employee. Finalise every OneForce week in that period.

“Enter your current password.”

Means: Changing your password requires your current password and it was left empty.

Fix: Type your current password, then change the password.

“New password must be at least 8 characters.”

Means: The new password is too short.

Fix: Choose a new password of at least 8 characters.

“Passwords do not match.”

Means: The new password and the confirmation do not match.

Fix: Re-enter the same password in both the New password and Confirm password fields.

“Current password is incorrect.”

Means: The current password you entered did not verify.

Fix: Re-enter your current password. If you have forgotten it, sign out and use the password reset link.

“Enter the 6-digit authenticator code.”

Means: Enabling two-factor authentication needs the 6-digit code from your authenticator app.

Fix: Open your authenticator app, enter the current 6-digit code, then verify and enable.

“Role name is required.”

Means: You tried to save an access role without naming it.

Fix: Enter a role name, then save.

“Choose an image file for the logo.”

Means: The file you picked for the workspace logo is not an image.

Fix: Choose a PNG or JPG image (max 500 KB).

“Logo must be 500KB or smaller.”

Means: The logo image is larger than the 500 KB limit.

Fix: Resize or compress the image to 500 KB or less, then upload it again.

“Default GST code is required.”

Means: Invoicing settings need a default GST code and none was chosen.

Fix: Pick a default GST code (P1, P2, or P5), then save.

“BSB must contain exactly 6 digits.”

Means: The bank BSB is not 6 digits.

Fix: Enter the 6-digit BSB, then save.

“Could not save Xero payroll mappings.”

Means: The mapping save failed.

Fix: Check the message, connection and Settings edit access. Refresh and retry; do not assume the new selections were saved.