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Billing

Billing overview

The Billing, Invoices and Payments screens, and the path from a shift to a payment.

Last updated · 25 June 2026

The finance side of OneForce Care has three screens under Finance :

  • Billing, the charge register where delivered work is checked and batched into invoices or NDIS claims.
  • Invoices, the finalised batches, plus credit notes and corrections.
  • Payments, recording payments and reconciling claims.
The Billing charge register showing rows that need review and rows that are ready to bill.

From a shift to a payment

  1. A delivered shift becomes a finance item.
  2. On Billing, items that are clear sit in Ready to bill; items with a problem sit in Needs reconfirmation with a reason.
  3. You generate a batch (an NDIS claim file, or a plan or self-managed invoice), and its items become Invoiced.
  4. On Payments, you record the payment, and for an NDIS claim you upload the claim results.

Funding type decides the route: NDIA-managed goes to the NDIA as a claim file, while plan-managed and self-managed produce an invoice to the plan manager or the participant.