Cancel a shift

Open a shift and select Cancel shift. You can cancel a whole shift, or, for a group shift, just some of its participants.

Party and reason

• Who cancelled (required): the participant or the provider.
• Reason (required): an NDIS reason if the participant cancelled (illness or injury, family circumstances, and so on), or an operational reason if the provider cancelled (worker unavailable, transport issue, and so on).

Notice and charges

The platform works out the notice from now until the shift starts, and whether a charge can be claimed. A cancellation charge can only be claimed when all of these hold:

• The participant cancelled (a provider cancellation never charges).
• It is short notice: within 7 days for a disability support worker item, or within 2 business days for other supports.
• The service agreement includes a cancellation term.
• You confirm the attestations: the worker was paid, no alternative work was available, and, for a group seat, the seat could not be re-filled.

When a charge applies, you pick the support code it bills against, and a charge line is added to the participant’s finance items.

Restoring

A cancelled shift can be restored as long as the service has not started. Restoring reverses the cancellation and any charge, and re-activates the workers.