Open today's shift, then slide to clock in and slide to clock out. Your provider can set how early you can start and check you are at the address, so the slider may be locked or a clock-in refused.

You clock in and out from inside the shift itself. The clock controls are slide actions, not buttons: you drag the handle all the way across the track. A clock-out cannot be undone, which is why it is a deliberate slide.

Two settings your provider controls can affect when and where you are able to clock in: a clock-in window (how early you can start) and a location check (being at the address). Both are covered further down, in When you can clock in and Where you can clock in.

Clock in to a 1:1 shift

Open today's shift

Open the shift from the Home tab (the card at the top, or a row under Up next), or from the Shifts tab by tapping the shift card. The shift opens in a sliding panel.

Slide to clock in

Drag the Slide to clock in handle all the way across. It reads Saving… for a moment, then a live On shift timer appears and counts up while you work. If you are too early, the slider is locked and shows a countdown instead, such as Clock in available in 04:32.

Slide to clock out at the end

When the shift is finished, drag Slide to clock out all the way across. There is no confirmation step, so only do this when you are genuinely done. Your next step is the progress note, covered in Progress notes and submitting a shift.

Direct-support shift before clock-in, showing its time, location and Slide to clock in. — 1. Slide to clock in when you are ready to start the shift.

Clocked-in direct-support shift with a running timer, travel, clock-out, Add note and break controls. — 1. Slide to clock in when you are ready to start the shift.

Clock in to a group shift

Group shift before clock-in with an explicit Slide to clock in control. — 1. Clock in before recording group pickups and attendance.

Group shifts use the same explicit Slide to clock in control as other shifts. Clock in before recording pickups, no-shows, early departures or attendance corrections.

Open the group shift

Read the pickup stops and shared destination before you start.

Slide to clock in

Go to the start address and slide to clock in when the clock-in window opens. The location check uses the first saved pickup address, or the shift address if there are no pickup addresses.

Record the pickups and attendance

Group attendance controls after worker clock-in, with Pick up all, Pick up and No show actions. — 1. After clocking in, record each participant pickup or no-show.

Pick up Elliot R. confirmation asking whether the participant is ready to travel. — 1. After clocking in, record each participant pickup or no-show.

Tap Pick up for each participant you collect, or Pick up all at a shared stop. These actions record attendance. They do not start, reset or move your clock, and later pickups do not repeat the clock-in location check.

Slide to clock out at the end

When the support is finished, slide to clock out, then complete your note and review.

Each person on the run wears a pill showing where they are up to: Pick up while they are still to be collected, then Picked up, and at the end Complete, Left early, No show or Not picked up. A group shift card that has more than one pickup address reads Multiple addresses instead of a single street, and the run itself finishes at the Destination.

When you can clock in: the clock-in window

Your provider sets how early you are allowed to clock in before the scheduled start. Out of the box that is 5 minutes, but they can set anything from no limit at all up to three days, so a roster published well ahead can be started the moment the shift is real to you.

Before the window opens, the Slide to clock in control is locked and counts down, for example Clock in available in 04:32. You do not need to do anything: the slider unlocks by itself when the countdown runs out. The same countdown and explicit clock-in slider apply to group shifts.

Where you can clock in: the location check

Providers have a location check, on by default. When your phone provides a valid location, the app checks it against the place the shift starts:

You need to be within 200 m of the address where the shift starts. On a group run that is your first saved pickup address, not the destination. If no pickup address is saved, the shift address is used.
The app captures an approximate location at clock-in and clock-out when your phone can provide one. These points can be recorded even when the location check is off. Continuous route recording happens only during an active travel trip.
Your phone’s own accuracy is taken into account, so a rough fix indoors or under a carport is not held against you.
A shift whose address could not be placed on a map is not checked at all. If the office has typed an address the app cannot pin down, you clock in normally.
If your phone cannot provide a location, you can still clock in after the location attempt finishes. The app may try again to record a location afterwards. That later point does not change your clock-in time.

Location is checked at clock-in, not tracked all shift

The fence is checked when you slide. Approximate clock locations can also be captured when the fence is switched off. The app records your route continuously in only one situation: while a travel leg is running, which you start and end yourself. See Breaks and travel.

Clock in blocked: what the message means

If a clock-in is refused, the app shows a dialog headed Clock in blocked with one of these messages. Each one names the next move.

Message	What it means	What to do
You are not at the shift address yet. Head to 12 George St, then slide to clock in.	You are more than 200 m from where the shift starts. The message names the address the office has on the shift.	Get to the address it names, then slide again. If you are standing at it, wait a few seconds for your phone to get a better fix and try once more.
You are not at your first pickup yet. Head to 4 First St, then slide to clock in.	The same check on a group run, measured against your first pickup, not the destination.	Go to the pickup address in the message, then slide to clock in. Record attendance afterwards.
This shift opens for clock in 5 minutes before it starts. Hang tight.	You are earlier than the clock-in window your provider set. The number in the message is their setting, so it is not always 5.	Wait. The slider unlocks itself when the window opens, and the countdown on it tells you how long.

If you are genuinely at the right place at the right time and it still will not let you in, contact your provider’s office. They can check the shift address and settings and help resolve the problem.

Tip

A refused clock-in does not start the shift. The office may see a record of a refused location check. Follow the message, then try again.

Intensive support shifts

Some participants are funded for more than one worker at a time (2:1 or 3:1). These show as Intensive support, and the shift names your travel role: Driver if you are taking the vehicle and claiming the kilometres, or Passenger if you are riding with the crew. An Other workers card lists who else is on with you and their role.

You clock in and out exactly like a 1:1 shift, with your own Slide to clock in and Slide to clock out. Each worker records their own time.

Intensive-support shift showing the Driver role, another assigned worker and the normal clock-in countdown. — 1. Check your role and the other assigned workers before the shift.

The office sets who drives

Your Driver or Passenger role is set by the office, so you cannot change it from the app. If it looks wrong, contact your provider’s office.

Clock out before finishing your note

The clock-in window and geofencing check apply to starting a shift. You do not need a completed note, completed tasks or a location fix to clock out. Clocking out also closes an open break. Finish your note and review the shift afterwards, once you are online.

Switch the support you are delivering

Some shifts are booked with more than one time-based support code, for example personal care in the morning and community access afterwards. When that is the case, the Support row in the shift shows the one you are currently delivering, with an arrow beside it.

Tap it to open a page headed Support, with the line “Choose the support you are providing right now.” and a list of the codes you can switch to. Tap one and it switches straight away, splitting your time into segments so each code carries the minutes you actually spent on it. If it cannot switch, the app shows Couldn’t switch support with the reason.

The switch is only offered once you are clocked in on an eligible shift with more than one time-based support, and your provider must enable Show support details on mobile and Allow workers to choose support under Account > Features > Scheduling. Both settings are off by default. With support details on and choosing support off, the list is read-only; with support details off, code names and details are hidden. Supports that are counted by quantity rather than by time are listed but cannot be made active. Where the office decides the codes after the shift, the row reads “Support codes are decided after this shift.” and there is nothing for you to choose.

Each segment you worked appears in its own Support section on the review screen before you submit, with the minutes against it (a segment you switched away from immediately reads 0 min).

Sleepover shifts

A sleepover shift clocks in and out exactly like a 1:1 shift, with the same Slide to clock in and Slide to clock out. The difference is what happens once you are clocked in: an extra Slide to start active support control lets you record the periods you are actually up and supporting the participant overnight, rather than asleep. See Sleepover active support for how that works.

What the shift card status means

The status on a shift card shows where you are up to.

Status	What it means
Awaiting your response	The office needs you to accept or decline this shift. See Accepting or declining a shift.
No show	The scheduled finish passed without a clock-in. Contact the office; new care cannot start from this shift.
Upcoming	Booked and ready, not started yet.
Late	The shift started 5 or more minutes ago and you have not clocked in. Clock in, or call the office if something has gone wrong.
Clocked In	You are clocked in.
Clocked Out	You have clocked out and your progress note is still outstanding.
Notes Submitted	Your note is in and the shift is with the office.
Notes returned	The office returned the note for correction. Reopen it, read any message and resubmit.
Approved	The office has reviewed and approved your assignment.

Late is a prompt, not a mark against you. It is the same 5-minute point at which the office is told nobody has clocked in yet, so seeing it early gives you the chance to sort it out before anyone chases you.

Correct group attendance before clock-out

Group run with both pickups recorded, a pickup checkmark and Left early and Undo actions. — 1. The checkmark shows recorded pickups. Left early and Undo remain available actions.

The same group controls record pickup, no-show and early-departure times. Check them before clocking out:

If a participant does not turn up for pickup, tap No show, check the named person and confirm Mark no-show.
If someone you picked up leaves the group early, tap Left early beside their name, then confirm Left early. This records when they left.
To correct a pickup, early departure or no-show, tap that person’s Undo, check which event the dialog describes, then confirm Undo. Undoing a pickup returns them to waiting for pickup; your own clock-in stays unchanged.

These actions require your own clock-in and stop being available after clock-out or office review. If you notice an error later, contact the office. A pickup correction does not start, reset or move your own clock.

If the scheduled finish has passed

If you have not started care by the scheduled finish, the app no longer offers a new clock-in or travel-to-participant start. Contact the office about the unworked shift. A trip already running can still be ended, and incident reporting remains available. Ongoing care can still be clocked out. A valid action recorded before the finish while offline is checked using its recorded event time when it syncs.

Clock in and out