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Worker details

The worker's name, contact, identifiers and travel settings.

Last updated · 2 August 2026


The Details tab holds the worker’s profile: the same information captured on invite, which you can update here. The operational role is not on this tab; change it on the Access tab.

The worker Details tab with name and contact fields, support-worker identifiers, travel settings, an address, and a Save profile button at the bottom.
1NDIS Worker Screening ID is required for support workers.
2Address is one search field. Select Enter address manually to type the four parts yourself, and Search for an address instead to go back.
3Save profile keeps your changes.

The fields

Personal Information

Field Required Notes
First name Yes
Middle name No
Last name Yes
Email Yes If the worker has a login, changing it also updates their sign-in email.
Phone No

Identifiers (support workers)

Field Required Notes
ABN No
NDIS Worker Screening ID Yes 7 or more digits.
Working with Children Check number No

Travel (support workers)

  • Default travel vehicle: Standard vehicle, or Modified vehicle or bus.

Whether this worker is paid for travel (Worker travel pay) is set on the Payroll tab, not here.

High Intensity Support Skills (support workers)

The nine High Intensity Support Skills competencies also appear here, as tick-box pills under Recorded competencies, the same set offered on the invite drawer. Tick the ones this worker is signed off for. An info icon beside the label explains how they flag an unqualified worker on a high-intensity shift.

This whole section is conditional: it appears only while your workspace has High intensity worker-skills gate switched on under AccountFeatures, in the Compliance group. With the gate off there is no section, no field, and no warning at rostering time.

Address is a single search field. Start typing and choose the match, or select Enter address manually underneath to type Address, Suburb, State and Postcode yourself. Search for an address instead takes you back, with the whole formatted line put back in the box.

Select Save profile to keep your changes. You can also archive the worker from this tab; see Archive a worker.

Note

If your role has read-only access you will see a banner, and the Save profile button stays disabled.