Worker details

The worker's name, contact, identifiers and travel settings.

Last updated · 10 November 2026

The Details tab holds the worker’s profile: the same information captured on invite, which you can update here. The operational role is not on this tab; change it on the Access tab.

Saved Jordan contact details use an example email and reserved fictional phone; employment is Casual. No field is changed. — 1Check the worker identity before changing a record.
2This contact email is also updated for a linked login when saved.
3Use the worker contact number; this is a reserved fictional example.
4Employment type saves separately and controls the availability workflow.
These are saved fictional contact details. Employment type saves independently; the other profile fields use Save profile.

The fields

Personal Information

Field	Required	Notes
First name	Yes
Middle name	No
Last name	Yes
Email	Yes	If the worker has a login, changing it also updates their sign-in email.
Phone	No

Employment type sits beside Phone for support workers. Choose Full time, Part time or Casual. This selection saves automatically and is available even when payroll is switched off. It determines the availability workflow: permanent regular hours or casual availability requests. The payroll tab uses the same employment type when payroll is enabled.

Identifiers (support workers)

Field	Required	Notes
ABN	No
NDIS Worker Screening ID	Yes	Enter the ID as issued.
Working with Children Check number	No

Travel (support workers)

Worker Vehicle Type: Personal or Company. This supplies the ownership default for new travel records and helps determine whether a vehicle allowance needs assessment.
Default travel vehicle: Standard vehicle, or Modified vehicle or bus.
Worker travel pay: tick Provider travel time when this worker is paid for provider travel time. Save with Save profile. This setting is available even when Payroll is switched off. It sets the default for new travel records; changing it does not rewrite existing trips or finalised payroll.

High Intensity Support Skills (support workers)

The nine High Intensity Support Skills competencies also appear here, as tick-box pills under Recorded competencies, the same set offered on the invite drawer. Tick the ones this worker is signed off for. An info icon beside the label explains how they flag an unqualified worker on a high-intensity shift.

This whole section is conditional: it appears only while your workspace has High intensity skills warning switched on under Account›Features, in the Compliance group. With the gate off there is no section, no field, and no warning at rostering time.

Address is a single search field. Start typing and choose the match, or select Enter address manually underneath to type Address, Suburb, State and Postcode yourself. Search for an address instead takes you back, with the whole formatted line put back in the box.

Select Save profile to keep your changes. You can also archive the worker from this tab; see Archive a worker.

Note

If your role has read-only access you will see a banner, and the Save profile button stays disabled.

Choose the travel defaults

For a worker using their own ordinary car, select Personal under Worker Vehicle Type and Standard vehicle under Default travel vehicle. A company-owned ordinary car uses Company and Standard vehicle. Choose Modified vehicle or bus for the actual vehicle category, rather than to increase a rate. Vehicle ownership and vehicle category answer different questions.

Set Provider travel time according to the worker’s employment arrangements. Select Save profile, then reopen Details and check all three choices. These defaults inform new travel records; they do not record kilometres, approve reimbursement or change existing trips.

Jordan saved travel defaults are Personal ownership, Standard vehicle and paid Provider travel time; these are defaults for new trips, not a trip or allowance approval. — 1Personal and Company describe vehicle ownership.
2Standard and Modified vehicle or bus describe vehicle class.
3Provider travel time is a pay default, separate from kilometres and vehicle reimbursement.
The saved choices distinguish who owns the vehicle, its class and whether provider travel time is paid. They do not record a journey or approve reimbursement.

Make a profile correction

Open Workforce > Workers, search for the person and select their row. Stay on Details and check the full name before editing.
Correct the relevant field. For example, update Jordan’s contact phone after confirming it with Jordan. Use issued identifiers, not a substitute that merely passes validation.
Review employment and travel choices separately. Employment type saves automatically; other profile edits use Save profile.
Select Save profile, wait for success and reopen the record to check the saved value. A failure affecting one setting can leave other successful changes saved, so read the error and check the current record before repeating the whole edit.

You need Workers edit access. If the page reports a newer saved version, reopen it and reapply your intended change to the latest record. A change to a worker profile does not rewrite already completed financial records.