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Reset two-factor authentication

When the Security tab appears, and how to reset a worker's 2FA.

Last updated · 28 June 2026

The Security tab is conditional. It appears on a worker profile only when that worker’s role is one your provider requires two-factor authentication (2FA) for. If no role enforces 2FA, you will not see this tab.

What it shows

The tab has one section, Two-factor authentication, shown as a status banner in one of three states.

The worker Security tab, with the Security tab highlighted among Details, Access, Security, Tasks, Documents and Audit Trail, and a Two-factor authentication banner reading Pending activation: two-factor authentication is required but the authenticator app has not been set up yet. 1 2
1 The Security tab sits among the worker tabs and appears only when the role requires 2FA.
2 The banner shows the current state: Active, Pending activation (here), or Off.
  • Active: an authenticator app is set up for the account.
  • Pending activation: 2FA is required, but the authenticator has not been set up yet.
  • Off: the account is not required to use 2FA.

Reset 2FA

A Reset 2FA button appears only when 2FA is active and your role is allowed to manage it.

Select Reset 2FA

On the Security tab, select Reset 2FA. A confirm dialog opens.

Confirm

The dialog warns: “This removes the member’s current authenticator and signs them out. They’ll set up 2FA again on next sign-in.” Select Reset 2FA to confirm.

The worker is signed out and prompted to set up a new authenticator the next time they sign in.

Watch out

Resetting 2FA signs the worker out and clears their current authenticator. They cannot sign in again until they set up a new one.