Skip to content
OneForce Care
Browse help topics

Billing

Fix billing blockers

A plain-English reference for every reason a charge needs review.

Last updated · 25 June 2026


When a charge sits in Needs reconfirmation on the Billing screen, it carries a reason. Here is what each one means and how to clear it.

The Billing register with its Ready to bill and Needs reconfirmation sections.
  • Billed time does not match the worked time: reconcile the shift’s times.
  • No NDIS support code is linked: add the support code on the shift or service agreement.
  • Rate or pricing region is not valid: check the agreed rate and pricing region.
  • This support cannot be claimed yet: the quote is not approved, there is no agreed rate, or the catalogue entry needs review. Fix it in the service agreement.
  • Service agreement is not active: the agreement has ended or is not signed.
  • Funding type not set: set NDIA, plan or self-managed on the NDIS plan.
  • Invoice contact incomplete: add the recipient name and email to the service agreement.
  • Shift crosses a band the agreement has no code for: add the missing support code.
  • Travel not permitted, details incomplete, or receipt required: fix the travel terms, the details, or attach the receipt.
  • Manual charge needs an approved quote or budget draw-down: approve the quote or confirm the draw-down.
  • Group code on a 1:1 shift: a group support code is on a direct shift.

Clear the underlying cause and the row moves to Ready to bill.