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Billing
Fix billing blockers
A plain-English reference for every reason a charge needs review.
Last updated · 25 June 2026
When a charge sits in Needs reconfirmation on the Billing screen, it carries a reason. Here is what each one means and how to clear it.
- Billed time does not match the worked time: reconcile the shift’s times.
- No NDIS support code is linked: add the support code on the shift or service agreement.
- Rate or pricing region is not valid: check the agreed rate and pricing region.
- This support cannot be claimed yet: the quote is not approved, there is no agreed rate, or the catalogue entry needs review. Fix it in the service agreement.
- Service agreement is not active: the agreement has ended or is not signed.
- Funding type not set: set NDIA, plan or self-managed on the NDIS plan.
- Invoice contact incomplete: add the recipient name and email to the service agreement.
- Shift crosses a band the agreement has no code for: add the missing support code.
- Travel not permitted, details incomplete, or receipt required: fix the travel terms, the details, or attach the receipt.
- Manual charge needs an approved quote or budget draw-down: approve the quote or confirm the draw-down.
- Group code on a 1:1 shift: a group support code is on a direct shift.
Clear the underlying cause and the row moves to Ready to bill.