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Breaks and travel
Record break times, start and end tracked trips, or enter eligible travel totals before submitting your shift.
Last updated · 9 November 2026
Breaks and travel are recorded from inside the shift. Both use the same pair of gestures: you slide to start, and press and hold to end. Holding to end avoids stopping a break or a trip by accident.
Take a break
The break control only appears when you are clocked in, breaks are allowed on the shift, and you are not already on a break.
Slide to go on break
Open the shift and drag Slide to go on break all the way across. The app switches to a focused break screen showing ON BREAK and a timer counting up.
Hold to end break
When you are ready to get back to work, press and hold Hold to end break until it confirms. Your break start and end times are recorded.
Note
Breaks are simply timed with a start and an end. There is no paid or unpaid choice to make, the app does not ask and does not show one.
Record travel
Your office chooses whether the app tracks travel routes or asks you to enter travel totals. That choice is fixed for a shift once work or travel starts. If the office changes the setting later, finish the shift using the controls it already has.
With route tracking
If your provider has set up tracked travel for the shift, a travel control appears above the clock action when a trip is available. The trip on offer depends on where you are in the shift:
| When | Travel leg | Appears when |
|---|---|---|
| Before you clock in | Travel to participant | Your provider has enabled travel-to-participant on the shift. |
| While clocked in | Activity transport | Travel capture and activity transport are enabled for the assignment, you are clocked in, and you are eligible to record the trip. An intensive-support Passenger does not get this control. |
| After you clock out | Return travel | Your provider has enabled return-to-business on the shift. |
Travel to participant and Return travel each offer once: after you record one, it will not come back on the same shift. Activity transport can recur as many times as you actually travel with the participant during the shift, so it reappears each time you end one trip, ready for the next.
Slide to start travel
Drag Slide to start travel all the way across. The app switches to a focused travel screen showing TRAVELLING, the trip name, and a timer.
Hold to end travel
When you arrive, press and hold Hold to end travel until it confirms.
When the app records your location
A travel leg is the only thing that records your route continuously. While one is running, the app follows the drive in the background to work out the distance, and shows a Recording your travel route notification so it is never doing that quietly. It stops the moment you end the leg.
The app can also capture an approximate location at clock-in and clock-out, even with geofencing switched off. Those are individual points, separate from continuous travel recording. See Clock in and out.
Allow background location for travel
Set location to Always on iPhone or Allow all the time on Android. Access only while using the app is not enough to record a route with the screen locked. You can change this under Settings > Device permissions. The rest of the app remains available if you leave location off, but travel recording needs this permission.
Enter travel without route tracking
When route tracking is off, there are no start-and-end trip controls. After clock-out, open your progress note and Review shift. The Travel section asks for the eligible totals:
| Entry | What to record |
|---|---|
| To participant | Kilometres and minutes travelling to the participant. |
| Enter your travel | Activity transport kilometres during support. |
| Return travel | Kilometres and minutes returning to business. |
Only the types enabled and eligible for your assignment appear. Enter the actual totals, using 0 when no travel occurred. Provider travel with kilometres needs its minutes too. You can use up to two decimal places, with at most 1,000 km and 1,440 minutes for each eligible type. On group work, enter your vehicle total once; the office allocates it to participants. Finish any return travel before submitting.
A manual total does not record a route. Check it before Slide to submit. If the office returns your note, check the travel fields again before Slide to resubmit. The fields can be absent when travel is disabled or your role is not eligible.
If the office chooses the support codes after your first submission, eligible manual travel fields can appear when they return the note. Read the feedback and complete those fields before resubmitting.
If you stop while a tracked trip is running
It is easy to end a shift’s travel and forget to end the leg. Rather than leave a trip running while your car is parked, the app checks in with you and, if it hears nothing, closes the leg off itself.
It notices you have stopped
Genuine travel covers about 500 m every 5 minutes. Once you drop below that, the trip counts as stalled.
It asks
A question appears under the hold-to-end circle inside the shift: Are you still travelling?, with plain Yes and No buttons. If the app is not open you get a notification headed Still travelling?, with “Tap to check in on your trip.” Tapping it opens the shift, where the Yes and No buttons are.
Answer it, or it ends the trip for you
Tap Yes if you are still on the move (stuck in traffic, at a level crossing) and the trip keeps running. Tap No and it ends the trip at your last real movement. If you do not answer and the app continues to detect that you are stopped, 5 minutes later it ends the trip at the point you stopped. Moving again cancels that stop check.
An automatic end depends on continuing location readings. Poor GPS or interrupted recording can prevent it, so end the trip yourself when you arrive.
When the app ends a trip this way it tells you, with a notification headed Travel ended: “We noticed no movement for 10 minutes, so we ended your travel at your last stop.”
Parked time is trimmed out, not counted
An automatic end is backdated to your last real movement, so the time your car sat parked is removed from both the length of the trip and the distance recorded for it. The office reviews the retained trip times and kilometres when deciding pay and participant charges.
Tip
You can turn the notification off under Settings, then Reminders, with Still travelling?. That silences the nudge on your lock screen and nothing else: the Are you still travelling? question still appears inside the shift while a trip looks stalled, and a trip you do not answer about can still end at your last real movement if location readings continue to show you are stopped.
The app works out the kilometres for each trip from your recorded route, or estimates them if it could not. You can adjust the kilometres for each trip later, in the review step before you submit; a saved 0 is valid when no journey occurred. Do not treat a blank distance as a confirmed zero. See Progress notes and submitting a shift.
When a trip is waiting to sync
A trip can keep recording through a loss of signal. Starting and ending travel can both wait on the phone until the connection returns. Check the pending status before starting another action, and leave the app time to send the recorded points and end time when you reconnect.
The office can compare your original GPS points with a route matched to roads. A weak location signal can leave gaps or an approximate route, so check your kilometres during the online review and explain anything unusual to the office. For a recording problem, Export travel diagnostics can help with the investigation.
Clocking out closes an open break. Travel has its own end control, so check whether a trip is still running rather than assuming clock-out ended it.
If you missed a recording
Tell the office the actual times and what happened. After you clock out and submit your note, eligible office users can add or correct a break or add missing travel. An office travel entry records the supplied evidence and reason; it cannot recreate a GPS route you did not record.
Final note submission completes eligible return travel and any active recorded trip. Check the review carefully before submitting; do not leave travel running to cover time you were no longer travelling.