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Breaks and travel
Slide to go on break, hold to end it, and start or end travel the same way. Your route is recorded for the whole trip, and a stalled trip is checked on and then ended for you.
Last updated · 2 August 2026
Breaks and travel are recorded from inside the shift. Both use the same pair of gestures: you slide to start, and press and hold to end. Holding to end avoids stopping a break or a trip by accident.
Take a break
The break control only appears when you are clocked in, breaks are allowed on the shift, and you are not already on a break.
Slide to go on break
Open the shift and drag Slide to go on break all the way across. The app switches to a focused break screen showing ON BREAK and a timer counting up.
Hold to end break
When you are ready to get back to work, press and hold Hold to end break until it confirms. Your break start and end times are recorded.
Note
Breaks are simply timed with a start and an end. There is no paid or unpaid choice to make, the app does not ask and does not show one.
Record travel
If your provider has set up travel for the shift, a travel control appears above the clock action when a trip is available. The trip on offer depends on where you are in the shift:
| When | Travel leg | Appears when |
|---|---|---|
| Before you clock in | Travel to participant | Your provider has enabled travel-to-participant on the shift. |
| While clocked in | Activity transport | Always, once you are clocked in. The only exception is an intensive-support shift where the office marked you a Passenger. |
| After you clock out | Return travel | Your provider has enabled return-to-business on the shift. |
Travel to participant and Return travel each offer once: after you record one, it will not come back on the same shift. Activity transport can recur as many times as you actually travel with the participant during the shift, so it reappears each time you end one trip, ready for the next.
Slide to start travel
Drag Slide to start travel all the way across. The app switches to a focused travel screen showing TRAVELLING, the trip name, and a timer.
Hold to end travel
When you arrive, press and hold Hold to end travel until it confirms.
When the app records your location
A travel leg is the only thing that records your route continuously. While one is running, the app follows the drive in the background to work out the distance, and shows a Recording your travel route notification so it is never doing that quietly. It stops the moment you end the leg.
This is not the only time the app uses your location. If your provider has turned on the location check, the app also takes a single reading at the moment you clock in, to confirm you are at the address. See Clock in and out. Nothing is recorded between trips, and nothing is recorded at all on a shift you have not started a trip on.
Travel recording needs Always-allow location
Set location to Always allow for OneForce Care. On While using the app your phone stops the recording as soon as the screen locks, which is exactly when you are driving, and the trip comes back with no distance. The app asks for this when you first sign in, and you can fix it any time under Settings, then Device permissions.
If you stop while a trip is running
It is easy to end a shift’s travel and forget to end the leg. Rather than leave a trip running while your car is parked, the app checks in with you and, if it hears nothing, closes the leg off itself.
It notices you have stopped
Genuine travel covers about 500 m every 5 minutes. Once you drop below that, the trip counts as stalled.
It asks
A question appears under the hold-to-end circle inside the shift: Are you still travelling?, with plain Yes and No buttons. If the app is not open you get a notification headed Still travelling?, with “Tap to check in on your trip.” Tapping it opens the shift, where the Yes and No buttons are.
Answer it, or it ends the trip for you
Tap Yes if you are still on the move (stuck in traffic, at a level crossing) and the trip keeps running. Tap No and it ends the trip at your last real movement. Answer neither, and 5 minutes later the app ends the trip for you, at the point you actually stopped.
When the app ends a trip this way it tells you, with a notification headed Travel ended: “We noticed no movement for 10 minutes, so we ended your travel at your last stop.”
Parked time is trimmed out, not counted
An automatic end is backdated to your last real movement, so the time your car sat parked is removed from both the length of the trip and the distance recorded for it. You are not paid less for the drive you actually did, and the office is not billing a participant for a stationary car.
Tip
You can turn the notification off under Settings, then Reminders, with Still travelling?. That silences the nudge on your lock screen and nothing else: the Are you still travelling? question still appears inside the shift while a trip looks stalled, and a trip you never answer about is still ended for you at your last real movement.
The app works out the kilometres for each trip from your recorded route, or estimates them if it could not. You can adjust the kilometres for each trip later, in the review step before you submit; a trip where you never actually moved arrives prefilled with 0, which is a real answer and fine to leave. See Progress notes and submitting a shift.