Skip to content
OneForce Care
Browse help topics

Your profile

Update your name, phone and sign-in email on the Account tab.

Last updated · 2 August 2026

The Account tab holds your own profile: how your name appears across the app and the email you sign in with. Your password and two-factor authentication live further down the same tab; see Password and two-factor authentication.

Open the Account tab

Select your initials at the top right, choose Account, then open the Account›Account tab (it’s the one that opens by default). It starts with a Profile card.

The Profile card on the Account tab with First name, Middle name, Last name, Phone and Email fields and a Save button.
1A red asterisk marks a required field.
2Email is your sign-in address. Changing it sends a confirmation link.
3Save keeps your changes.

Edit your details

The fields are:

Field Required Notes
First name Yes
Middle name No
Last name Yes
Phone Yes Australian format, for example 04XX XXX XXX
Email Yes The address you sign in with

Save

Select Save. If you changed nothing but your name or phone, you see Profile saved.

If you changed your Email, that address is your sign-in identity, so the change is not final until you confirm it. The toast reads Profile saved. Confirm the link sent to <email> to update your sign-in email. Open that email and select the link to finish the change.

Note

A wrong entry is shown as a message at the bottom of the screen, for example Enter a valid Australian phone number (e.g. 04XX XXX XXX or 0X XXXX XXXX). or Enter a valid email address. Fix the field and select Save again.

Tip

Set your password and two-factor security next: see Password and two-factor authentication.