Your profile

Update your name, phone and sign-in email on the Account tab.

Last updated · 10 November 2026

The Account tab holds your own profile: how your name appears across the app and the email you sign in with. Your password and two-factor authentication live further down the same tab; see Password and two-factor authentication.

Open the Account tab

Select your initials at the top right, choose Account, then open the Account›Account tab (it’s the one that opens by default). It starts with a Profile card.

Enlarge screenshot

Swipe across the enlarged image to read each part of the screen.

View full-size screenshot

1Enter your own profile name; required names must be completed.

2Use your contact number; this demonstration uses a reserved fictional number.

3This is an unsaved proposed sign-in email. Saving an email change starts confirmation.

Alex’s phone and proposed sign-in email are unsaved examples. Save has not been selected and no confirmation email is sent.

Edit your details

The fields are:

Field	Required	Notes
First name	Yes
Middle name	No
Last name	Yes
Phone	Yes	Australian format, for example 04XX XXX XXX
Email	Yes	The address you sign in with

Save

Select Save. If you changed nothing but your name or phone, you see Profile saved.

If you changed your Email, that address is your sign-in identity, so the change is not final until you confirm it. The toast reads Profile saved. Confirm the link sent to <email> to update your sign-in email. Open that email and select the link to finish the change.

Note

A wrong entry is shown as a message at the bottom of the screen, for example Enter a valid Australian phone number (e.g. 04XX XXX XXX or 0X XXXX XXXX). or Enter a valid email address. Fix the field and select Save again.

Tip

Set your password and two-factor security next: see Password and two-factor authentication.

Choose platform emails

Further down Account, the Emails card lets you choose Product news, NDIS & award updates and Tips & training. Each switch saves separately. Service notices stay Always on for maintenance, security and account information. These are your own email preferences, separate from workspace field-event notifications.

If you need to correct or check a result

If a saved name or phone is wrong, correct it on this same form and save again. Check which email remains your sign-in email before signing out after an email change. If confirmation has not completed, do not assume the new address can sign in.

Check an email change separately from a profile save

Your name and phone can save before the app requests the sign-in email change. If the email step reports an error, reopen the profile and check which details were already saved. Correct the remaining problem instead of assuming the whole form rolled back.

For example, a phone change can be saved when a later email-change request for a format-valid address fails; a format-invalid email blocks saving before either change. Verify the current sign-in address and follow the normal confirmation process for the intended address. Changing this profile does not change your workspace role, another worker’s contact details or the organisation’s remittance email.