Shift statuses

Every shift carries a status. It is worked out from the workers on the shift and what they have done, so it updates on its own as the shift progresses. The same label and colour appear on the Planner chip and in the Table.

The normal lifecycle

A shift usually moves through these in order:

Status	What it means
Booked	Created, no worker yet.
Worker selected	A worker is assigned, but the assignment is not published.
Partly published	A multi-worker shift where some, but not all, of the assigned workers are published.
Published	The assignment is published and visible to the worker on mobile (every assigned worker, if there are several).
Awaiting worker	Published on a shift that asks for acceptance, and the worker has not answered yet.
Accepted	Every published worker has accepted.
In	The worker has clocked in.
Out	The worker has clocked out.
Submitted	A post-service progress note has been submitted.
Part approved	Some, but not all, workers on the shift have been approved.
Approved	Every worker has been approved. Sign-off is complete.

1

Worker acceptance: Awaiting worker, Accepted and Declined

Three of the labels above only ever show on a shift whose Worker acceptance is set to Required. On the default, Automatic, workers are booked the moment you publish and none of these appear. You choose it per shift, on the shift form: see Assign a worker.

Status	What it means
Awaiting worker	Published, waiting for the worker to accept. They cannot clock in or start travel until they do.
Accepted	Every published worker has accepted. This is your confirmation; accepting sends no separate alert.
Declined	A worker turned the shift down, which unpublishes their assignment.

Declined outranks the publication labels. It beats Awaiting worker, Published, Partly published and Worker selected, but a shift that has since been clocked, submitted or approved (or cancelled) shows that instead. It is deliberately not tied to the shift still being published, because declining unpublishes the assignment: if the label were tied to publication it would vanish at the exact moment it was earned, and the shift would read “Worker selected” with nobody told that anyone had said no.

What a decline does

1. The worker’s assignment unpublishes itself. The worker stays attached to the slot, so you can see who declined.
2. The shift reads Declined and needs action.
3. Publishing again asks the question afresh. Adjust the shift, or pick another worker, then publish; the new request is a new question, and reassigning to a different worker resets acceptance entirely.
4. Rescheduling a shift also resets acceptance and restarts the reminder ladder.

The office is told: a Shift declined notification names the worker and points you at reassigning the shift. There is also a Shift unconfirmed notification at 48 hours and again 12 hours before the shift starts if nobody has answered. Both are opt-out under Bell > Preferences > Shift acceptance (see Notifications).

Other statuses

Status	What it means
Copied	A fresh copy of another shift that has not been published yet.
No-show	Published, nobody clocked in, and the scheduled end has passed.
Cancelled	The shift, or a participant on it, was cancelled. The chip also shows a lock icon.

Where to read the legend

You do not have to remember every status. Open a shift, and the Status field in the Edit Shift drawer has an info icon beside its label; hover it for a built-in legend that explains each one.

The legend reads, in order: Booked created, no worker yet; Worker Selected worker chosen, not published; Published visible to the worker; Partly published some but not all assigned workers published; Awaiting worker published, waiting for the worker to accept; Declined a worker turned the shift down, which unpublishes their assignment, so adjust the shift or pick another worker then publish again to ask afresh; Accepted every published worker has accepted; In worker clocked in; Out worker clocked out; Submitted progress notes submitted; Part approved some assignments approved; Approved all assignments approved; No-show nobody clocked in by shift end; Cancelled shift called off; Locked details lock once a worker clocks in or travel starts (manage assignments or cancel instead).