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Report an incident
Open the shift, tap Report an incident, fill the details, and slide to submit the report.
Last updated · 9 November 2026
When incident reporting is enabled, you can report a safety incident from a published shift before office approval, whether or not you are clocked in. You record the facts of what happened; the office classifies the incident afterwards.
Open the report
In the shift, scroll to the foot of the details and tap Report an incident (labelled “Log a safety event”). The control needs incident reporting enabled, an answered shift offer and a shift that has not been approved by the office. A submitted note can still have an incident reported before office approval. Contact the office if the control is missing.
Confirm who was involved
Reporter is filled in with your name and cannot be changed. On a 1:1 shift the participant is fixed. On a group shift, every participant is selected by default, so deselect anyone the incident does not involve, keeping only those it does.
Fill in the details
Set Occurred at (it defaults to now; tap it to open a date and time picker). Answer Is an allegation being made about a person? with Yes or No. If you choose Yes, complete Person the allegation is about. Then complete Location, Incident description and Immediate actions taken with the facts and what you did afterwards. You can add photos while online.
Slide to submit report
Drag Slide to submit report all the way across. It stays disabled until you have answered the allegation question, supplied the person when required, entered the location, description and immediate actions, and selected at least one participant.
The office sets severity and reportability
There is no severity field or reportable flag on the mobile form. You report what happened and what you did; the office reviews the report and classifies it on the web.
Tip
If you report while offline, the incident is queued and submitted when you reconnect, but photos cannot go up offline. Wait for a connection to include photos, or submit the report without them and ask the office to attach the evidence afterwards.
If a photo fails to attach
Once the report itself is in, any staged photos upload one by one. If one of them cannot upload, you still see “Incident saved” with a note that some photos could not be uploaded, and you can add them again from the web instead. The report is never lost because a photo failed.
Keep the right participants attached
On group shifts, confirm the selected participants before submitting. The incident is linked to those participants in the office register and their profile histories. If you remove everyone, choose at least one participant before continuing.
Your incident draft is kept locally if you leave the form or the app closes before submission. Reopen the same shift to continue. A report waiting to sync has not yet reached the office; reconnect and check the outcome. If the office rejects a queued action, review it under Save errors.