Manual charges

Add cancellation, transport, non-face-to-face or one-off charges by hand.

Last updated · 25 June 2026

As well as charges that come from shifts, you can add a manual charge on the Billing screen, for example a cancellation charge, a transport correction, a non-face-to-face charge, or a one-off adjustment.

The manual charge drawer with participant, support code, type, service date, quantity, rate and description.

Pick the participant, the support code, the type, the service date, the quantity and rate, and a description. Some types need an allowed purpose or a cancellation reason. A manual charge goes straight to Ready to bill.

Watch out

The NDIS prohibits certain fees on invoices (gap fees, surcharges, late fees, exit fees). The platform blocks these, so a charge with a prohibited fee cannot be saved.