Invite a worker

Set up a worker and send their login invite.

Last updated · 2 August 2026

You add a worker by inviting them. This creates the worker record and their login, and emails them a link to set a password. The fields you see depend on the operational role you pick.

Open the invite drawer

Go to Workforce ›Workers and select Invite worker at the top right. The form opens in a side drawer.

The Workers register with the Invite worker button at the top right, beside Import. — 1 Invite worker opens the invite drawer.
2 Import sits beside it, for adding many workers at once from a spreadsheet.

Fill in who they are

Fields marked with a red asterisk are required.

The Invite worker drawer with first name, middle name, last name, email, phone and operational role fields, the support-worker identifiers, a travel vehicle choice and an address field. — 1 Operational role: choosing Support worker reveals the identifier and travel fields.
2 Email is where the login invite is sent.
3 Address is one search field. Select Enter address manually to type the four parts yourself.

Personal Information

Field	Required	Notes
First name	Yes
Middle name	No
Last name	Yes
Email	Yes	The invite is sent here.
Phone	Yes	Australian format.
Operational role	Yes	Sets the account type, below.

Address is required. Start typing and choose the match, or select Enter address manually to set the street and state by hand.

The operational role decides what the worker can do:

Support worker: delivers support and uses the OneForce Care mobile app. Cannot sign in to the office web app.
Provider: signs in to the web app and sees only the screens their access role allows. Pick an Access role, or create one. Offered to owners and admins.
Admin: sees and changes every provider screen. Offered to owners only.

Add support worker identifiers

When the role is Support worker, three more sections appear below.

Field	Required	Notes
ABN	No	11 digits, checked against the ATO format.
NDIS Worker Screening ID	Yes	7 or more digits.
Working with Children Check number	No	State formats accepted.

Under Travel, set the Default travel vehicle (Standard vehicle, or Modified vehicle or bus). Whether you pay this worker for travel is set later, on the Payroll tab.

A fourth section, High Intensity Support Skills, appears only while your workspace has High intensity worker-skills gate switched on under Account ›Features . With the gate off, the drawer stops at Travel and Address, as in the figure above. When it is on, tick the competencies this worker is signed off for under Recorded competencies. There are nine:

Complex bowel care
Enteral feeding and management (PEG)
Severe dysphagia / mealtime management
Tracheostomy management
Ventilation
Urinary catheter management
Complex wound management
Epilepsy and seizure management
Subcutaneous injections

An info icon beside Recorded competencies explains what they are for: when the high-intensity gate is on, a worker with none of these recorded is flagged if you put them on a high-intensity shift. Leave them all unticked if the worker does not deliver high-intensity supports.

Send the invite

Select Send invite. The worker is created and emailed a link to set their password.

The bottom of the Invite worker drawer with the Cancel and Send invite buttons. — 1 Send invite creates the login and emails the worker.

If an invite was just sent to that email, the button shows a short countdown (“Resend in …”) before you can send another.

Note

Compliance, payroll and availability are set later, on the worker profile tabs. The invite just gets the worker set up and signed in. Next: the worker profile.

Tip

Adding several workers at once? Bulk import workers fills them in from a spreadsheet instead; imported workers arrive without a login, and you create one for each from their profile when they’re ready.