Working offline and your settings

How offline queueing and the conflict dialog work, plus appearance, reminders, permissions and other settings.

Last updated · 3 July 2026

The app is built to keep working when you lose signal, and the Settings tab is where you control how it looks and behaves on your device.

Working offline

You do not need to do anything special to work offline. The core actions, clocking in and out, breaks, sleepover active support, travel, group pickups, completing tasks, saving a note draft, submitting a note, and reporting an incident, all keep working with no signal. The screen updates straight away, and your change is queued on your device and sent as soon as you reconnect.

When you are offline, an Offline banner sits above the tabs and tells you how many changes are waiting to sync. It clears itself once you reconnect and the changes go up. The app also retries automatically on a poor or dropping connection, on reconnect, and whenever you bring the app back to the foreground, so a queued change is never lost to a bad signal alone.

Photos need a connection

Photos are the one thing you cannot do offline. The add tile shows Offline and is disabled until you have signal. Add photos to a note or an incident once you are back online.

If a change couldn't be saved

Now and then the office genuinely rejects a queued change, most often because the office finalised or otherwise changed the shift while you were offline (a poor connection alone will not cause this; the app keeps retrying that on its own). When it happens, the app shows a dialog titled A change couldn’t be saved, naming which action it was, when you made it, and why. Reopen the shift to check where it is up to, and a copy of the rejected change stays under Settings, in Unsaved changes, until you dismiss it there.

Settings

Open the Settings tab to reach the following, grouped under Work, Preferences, Security, Support and Troubleshooting.

Group	Setting	What it does
Work	Switch provider	Change which provider you are working in. Only shown if you work for more than one.
Work	Availability	Shows the days and times you are available, plus any leave.
Preferences	Appearance	Choose how the app looks: System, Light or Dark.
Preferences	Reminders	Five on-device nudges, all on by default: Before a shift (15 minutes ahead), Forgot to clock in (5 minutes into a shift), Forgot to clock out (5 minutes after it ends), Shift note due (once you have clocked out with a note still outstanding), and Still travelling? (while a trip looks stalled). Turn off any you do not want.
Preferences	Device permissions	Review and grant Location, Camera, Photo library and Notifications, or tap Open device settings.
Security	Two-factor authentication	A read-only status showing On. Only shown if 2FA is set up or your provider requires it; it is set up once, at sign-in, not from here.
Support	Contact support	Opens your mail app to email OneForce Care support.
Support	About OneForce Care	The app version and a short description.
Troubleshooting	Unsaved changes	Offline changes the office permanently rejected. Carries a count badge while any are unresolved.
Troubleshooting	Clear cache	Free up space and reload fresh data. You stay signed in. Confirm with Clear cache.
(own section)	Sign out	Sign out of the app. Confirm with Sign out. You can sign back in any time with your email and password.

Unsaved changes

Tap Unsaved changes to see every offline change the server has permanently rejected (the same ones the A change couldn’t be saved dialog already named). Each entry shows the action, when you made it, and the reason it failed; a rejected progress note also keeps its text so nothing is lost. Dismiss an entry with its × once you have checked it with your coordinator. When there is nothing outstanding, it reads that everything has saved.

Your profile and availability are read-only

Availability shows the days and times you are available, plus any leave, but it is managed by your provider, so you cannot edit it or request leave from the app. Your profile details are the same: read-only, and changed by the office. There is also no accepting or declining of shifts on the mobile app, you are shown the shifts you have been assigned. Contact your provider’s office to change any of this.