Working offline and your settings

The app is built to keep working when you lose signal, and the Settings tab is where you control how it looks and behaves on your device.

Working offline

You do not need to do anything special to work offline. The core actions, accepting and declining a shift, clocking in and out, breaks, sleepover active support, travel, group pickups, completing tasks, saving a note draft, submitting a note, and reporting an incident, all keep working with no signal. The screen updates straight away, and your change is queued on your device and sent as soon as you reconnect. The one exception is clocking in on a shift with the location check: online, the app waits a moment for the answer so a refused clock-in never flashes as started.

On a shift where your provider has turned on the location check, the app takes your position at the moment you slide and sends it with the clock-in, so an offline clock-in is still judged on where you were standing when you did it, not on where you were when your signal came back. It is checked once it reaches the office, which means a clock-in slid from the wrong place can come back rejected rather than being refused on the spot. See Clock in and out.

When you are offline, an Offline pill floats above the tabs; while changes are queued it counts them (“Offline, 2 changes waiting to sync”). It clears itself once you reconnect and the changes go up. The app also retries automatically on a poor or dropping connection, on reconnect, and whenever you bring the app back to the foreground, so a queued change is never lost to a bad signal alone.

Settings

Open the Settings tab to reach the following, grouped under Work, Preferences, Security and Troubleshooting, with Sign out on its own at the foot and the app version below it.

Group	Setting	What it does
Work	Switch provider	Change which provider you are working in. Only shown if you work for more than one.
Work	Availability	Shows the days and times you are available, plus any leave.
Preferences	Appearance	Choose how the app looks: System, Light or Dark.
Preferences	Reminders	Five on-device nudges, all on by default: Before a shift (15 minutes ahead), Forgot to clock in (5 minutes into a shift), Forgot to clock out (5 minutes after it ends), Shift note due (once you have clocked out with a note still outstanding), and Still travelling? (while a trip looks stalled). Turn off any you do not want. These are separate from the Alerts tab: reminders are on-device nudges, Alerts is the record of what your office actually sent (office announcements, plus shift-lifecycle notifications like a new shift or a cancellation).
Preferences	Device permissions	Review and grant Location, Camera, Photo library and Notifications (plus Alarms & reminders on Android 12 and newer), or tap Open device settings. All of them are required, so anything switched off here sends you back to the permissions screen.
Security	Two-factor authentication	A read-only status showing On. Only shown if 2FA is set up or your provider requires it; it is set up once, at sign-in, not from here.
Troubleshooting	Unsaved changes	Offline changes the office permanently rejected. Carries a count badge while any are unresolved.
Troubleshooting	Clear cache	“Frees up space and reloads fresh data. You’ll stay signed in.” Confirm with Clear cache.
(own section)	Sign out	Sign out of the app. Confirm with Sign out. You can sign back in any time with your email and password.

Unsaved changes

Tap Unsaved changes to see every offline change the server has permanently rejected (the same ones the A change couldn’t be saved dialog already named). Each entry shows the action, when you made it, and the reason it failed; a rejected progress note also keeps its text so nothing is lost. Dismiss an entry with its × once you have checked it with your coordinator. When there is nothing outstanding, it reads “Nothing here, all your changes have saved.”