Shift types | OneForce Care Help

Shift types

Direct, Group and Intensive support, and what changes for each.

Last updated · 2 August 2026

Every shift has a Type, set on the create form. It decides how many workers and participants the shift has and how it is priced. You choose it from three pills at the top of the Add shift form.

The Type field on the Add shift form, a row of three pills: Direct Support selected, Group Support and Intensive Support. — 1 Choose Direct, Group or Intensive support.

Type	Workers and participants	Pricing
Direct Support	One worker, one participant. The everyday 1:1 shift.	Standard 1:1 rate.
Group Support	One or more workers supporting several participants at once.	The rate is shared across the group.
Intensive Support	More than one worker for one participant, for example 2:1 or 3:1.	Each worker is billed at the full 1:1 rate.

Note

Intensive is meant for more than one worker on one participant. Leave an Intensive shift with a single worker and OneForce Care flags a non-blocking Single-worker intensive shift warning: “Intensive is a multi-worker shift type. Add another worker, or use Direct support for a single worker.” It does not stop you saving; it is a nudge that Direct support is the right type for one-to-one delivery.

Note

Group support has two extra rules. Every participant on the shift must share the same pricing region, checked as you select them, and the Location section changes shape: instead of one address, you list a pickup address per participant (or group of participants) plus a shared Destination drop-off, on by default. See Create a shift for the field-by-field detail.

Tip

Adding the workers differs by type when you assign a worker: Group support uses Add assignment to attach participants per worker, while Intensive uses the Assigned workers multi-select.